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Digital Marketing Account Manager

Company Description

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

 

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

 

Job Description

We are looking for a competent Account Manager in Digital Marketing to find business opportunities and manage customer relationships. Reporting to our Client Partner, you'll be directly responsible for supporting the management of a client portfolio, ensuring you understand your clients business objectives and how our work delivers to support them. The ideal candidate will be experienced in sales and customer service.

What You Will Do:

  • Serve as the main point of contact between the client and the agency, ensuring an efficient and organized workflow.
  • Manage timelines, demands, and strategic alignments for digital campaigns and content.
  • Oversee the development of materials in collaboration with the creative and planning teams.
  • Propose strategic and innovative solutions for the brand on social media.
  • Monitor performance metrics and generate result reports.
  • Identify growth opportunities for the account and suggest new strategies.

Qualifications

  • Advanced English proficiency.
  • Knowledge on the automobile sector is a plus.
  • 3+ years of proven experience in Account Management (preferably in an agency).
  • Knowledge of social media, digital formats, and market trends.
  • Familiarity with project management tools and digital platforms.
  • Experience with digital accounts and social media.
  • Experience with paid media and influencer marketing.
  • Strong organizational skills, negotiation abilities, and excellent interpersonal relationships.
  • Good verbal and written communication skills.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

 

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.  

👪 Family Support: We count with an extended maternity leave of 6 months in total.

💫 Custom Work Environment: Work remotely for up to 60% of your days.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to LinkedIn Learning with unlimited online courses

🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.

 

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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What You Should Know About Digital Marketing Account Manager, Jellyfish

Are you looking for an exciting opportunity as a Digital Marketing Account Manager? Join us at Jellyfish in São Paulo, where we believe that our individual differences empower us to succeed! As a global digital marketing agency, we embrace a collaborative environment filled with tech enthusiasts, creative minds, and media experts. In this role, you’ll be the main point of contact for our clients, ensuring effective communication and a smooth workflow. You will work closely with our Client Partner to manage a portfolio and help our clients achieve their business objectives. Your responsibilities will include overseeing digital campaigns, proposing innovative social media strategies, monitoring performance metrics, and identifying growth opportunities for our clients. With at least 3 years of experience in account management, preferably within an agency, you will need to demonstrate excellent organizational and interpersonal skills. If you have a knack for negotiation and a passion for the automobile sector, we want to hear from you! At Jellyfish, we pride ourselves on fostering a diverse and inclusive workforce while providing perks like extended maternity leave, flexible work environments, and opportunities for professional development. Come and shape the future of digital marketing with us!

Frequently Asked Questions (FAQs) for Digital Marketing Account Manager Role at Jellyfish
What are the primary responsibilities of a Digital Marketing Account Manager at Jellyfish?

As a Digital Marketing Account Manager at Jellyfish, your primary responsibilities include serving as the main contact for clients, managing digital campaigns, and ensuring alignment with client objectives. You will also oversee the development of campaign materials, monitor performance metrics, and identify growth opportunities within your accounts.

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What qualifications are required for the Digital Marketing Account Manager role at Jellyfish?

To qualify for the Digital Marketing Account Manager position at Jellyfish, you should have at least 3 years of experience in account management, preferably in an agency setting. Strong knowledge of social media, digital formats, and market trends is essential. Advanced English proficiency and familiarity with project management tools are also required.

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How does Jellyfish support the professional development of their Digital Marketing Account Managers?

At Jellyfish, we prioritize your growth as a Digital Marketing Account Manager. We offer a tailored work environment, opportunities for self-development, and access to unlimited online courses through LinkedIn Learning. You also accumulate one paid day each month to focus on your professional skills.

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What qualities make a successful Digital Marketing Account Manager at Jellyfish?

A successful Digital Marketing Account Manager at Jellyfish possesses strong organizational skills, negotiation abilities, and excellent interpersonal relationships. Additionally, having a proactive approach to identifying growth opportunities and a passion for innovative marketing solutions is crucial.

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What makes Jellyfish a unique company for a Digital Marketing Account Manager?

Jellyfish stands out as a digital marketing agency that champions diversity and inclusion, fueling innovative strategies. We promote a collaborative culture, encouraging each employee's unique perspective while offering benefits like flexible work arrangements and comprehensive health insurance.

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Common Interview Questions for Digital Marketing Account Manager
Can you describe your experience in account management within the digital marketing industry?

When answering this question, highlight your specific roles and how they relate to digital marketing. Discuss your experience managing client relationships, working on campaigns, and achieving measurable results to demonstrate your expertise as a Digital Marketing Account Manager.

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How do you handle client expectations and deadlines in a fast-paced environment?

Explain your approach to managing timelines and communication. Discuss your organizational strategies and any tools you use to keep workflows smooth and clients informed, showcasing your ability to thrive as a Digital Marketing Account Manager at Jellyfish.

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What strategies do you employ to propose innovative digital marketing solutions?

Discuss your creative thought process and how you stay updated on industry trends. Emphasize collaboration with creative teams and client feedback to enhance your proposals. Showcase past examples where your strategies led to increased engagement or sales.

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How do you measure the success of digital marketing campaigns?

Highlight the key performance metrics you typically track, such as engagement rates, conversion rates, or ROI. Discuss how you analyze these metrics to provide actionable insights to clients, emphasizing the importance of data-driven decisions in your role as a Digital Marketing Account Manager.

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Describe a challenging situation you faced with a client and how you resolved it.

Share a specific instance that demonstrates your problem-solving skills and diplomacy. Focus on how you listened to the client's concerns, collaborated with teams, and used your expertise to resolve the issue effectively, reinforcing your value as a Digital Marketing Account Manager.

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What role does teamwork play in your work as a Digital Marketing Account Manager?

Emphasize the importance of teamwork in achieving campaign goals. Discuss how you collaborate with creative and planning teams and how their input shapes successful outcomes, portraying yourself as a team-oriented Digital Marketing Account Manager.

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How do you keep up with the latest trends in digital marketing and social media?

Mention specific resources you use, such as industry blogs, webinars, or networking events. Highlight your dedication to continuous learning, and how you apply new insights to benefit your clients as a Digital Marketing Account Manager.

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What tools or software are you familiar with for managing digital marketing campaigns?

Discuss specific project management tools, analytics software, or social media platforms you have used. Describe how these tools have enhanced your ability to execute digital campaigns efficiently and effectively as a Digital Marketing Account Manager.

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What strategies do you implement for client retention and satisfaction?

Focus on your communication techniques, how you gather client feedback, and your approach to building long-term relationships. Illustrate how these strategies ensure satisfaction and retention in your role as a Digital Marketing Account Manager.

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How do you approach budgeting and resource allocation for campaigns?

Discuss your experience managing budgets and how you prioritize resources based on campaign goals. Describe your analytical approach to ensuring that client investments yield the best results, highlighting your analytical skills as a Digital Marketing Account Manager.

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Jellyfish is a new kind of marketing performance company for the platform world, where success demands a creative, multi-platform mindset. We help brands thrive, by navigating, connecting, and harnessing the platforms that drive growth. We’re mor...

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Full-time, hybrid
DATE POSTED
March 16, 2025

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