Salesforce Administrator II

As a Salesforce Administrator II at Jenzabar, you'll be responsible for overseeing the daily operations of our Salesforce environment. This includes managing user licenses, configuring Salesforce settings, maintaining data quality, and supporting integrations with other systems. Additionally, you'll work on process automation and enhancements, ensuring a smooth user experience across platforms.

To join Jenzabar as a Salesforce Administrator II, you should hold a Bachelor's degree in a technical field such as IT, Engineering, or Computer Science. Additionally, a minimum of 2 years of experience in Salesforce administration, along with a Salesforce Certified Administrator certification, is required. Other certifications related to App Building, CPQ, or Advanced Administration are advantageous.

The Salesforce Administrator II plays a pivotal role in Jenzabar's mission by ensuring that our systems run efficiently to support higher education institutions. By managing Salesforce operations and implementing innovative solutions, you are directly helping our clients unlock their full potential and streamline their administrative processes.

In the role of Salesforce Administrator II at Jenzabar, familiarity with tools like CPQ, DocuSign CLM, and integration platforms like Celigo is beneficial. Additionally, experience with Salesforce configuration tools such as Workflow, Process Builder, and tools for data management like RingLead will be helpful in performing your tasks effectively.

Jenzabar fosters an entrepreneurial culture that's both creative and collaborative. As a remote Salesforce Administrator II, you’ll enjoy a casual work environment where open communication is encouraged. Team members respect one another and work together to boost every aspect of the business, making it a fulfilling place to grow your career.

In Salesforce, managing user permissions involves creating roles and profiles that determine access levels. I ensure that only authorized personnel can access sensitive data by setting up permission sets and sharing rules based on business needs. I also regularly review access to refine these settings as necessary.

I have hands-on experience with Salesforce CPQ, including configuring products, pricing rules, and creating guided selling workflows. I also focus on data accuracy within the CPQ environment to ensure effective quotes and proposals are generated.

Data management in Salesforce involves regular cleansing and deduplication of records to maintain data integrity. I implement automation using integrated tools like RingLead while enforcing data quality rules to minimize entries that can compromise our reporting and analysis.

I actively participate in Salesforce webinars and community forums, and I follow the Salesforce release notes closely. Additionally, I engage with my network of Salesforce professionals to share insights, which keeps me informed about best practices and new capabilities.

When troubleshooting Salesforce issues, I start by gathering detailed information on the symptoms and user reports. Then I check existing configurations and settings, run tests, and review logs to identify the root cause. I work systematically to resolve any issues and communicate clearly with stakeholders throughout the process.

In my previous roles, I have used tools like Celigo for integrating Salesforce with other applications. I ensure data flows smoothly between systems by mapping fields accurately and resolving any sync conflicts that may arise.

I manage Salesforce updates by first reviewing the release notes for new features and enhancements. Then, I perform thorough testing in a sandbox environment to ensure compatibility and address any issues before deploying changes to the production environment.

One successful project was implementing a custom reporting solution that integrated several stakeholder requirements. I led the design and development phases, utilizing stakeholder feedback to refine the project. The outcome enhanced visibility into key performance metrics and improved our data-driven decision-making.

I ensure effective communication by fostering an open environment where team members feel comfortable sharing thoughts and concerns. Regular check-ins and collaborative tools help keep everyone aligned on objectives and progress.

I am motivated to join Jenzabar because of its long-standing commitment to empowering education. I am excited about the opportunity to apply my Salesforce expertise in a supportive and innovative environment that prioritizes professional growth.