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Product Lead, New Product (B2B GenAI platform) - job 1 of 8

You could be a product lead anywhere. Why us?

  • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size)

  • Report directly to our COO and work closely with brilliant leaders and team mates from companies like Nvidia, Nerdwallet, Better, Wayfair, Robinhood, etc.

  • Opportunity to take us to a $5B business and a household name in the next few years

  • Be immersed in a talent-dense environment, greatly accelerate your learning and career growth

About the opportunity:

Jerry is building an AllCar™ super app to radically simplify all aspects of car ownership. In late 2022, we were one of the first companies to develop on top of OpenAI’s ChatGPT. In April of 2023, we launched our first LLM-powered chatbot that could answer the 200,000+ messages we get from our customers each month via Chat and SMS. Our multi-modal chatbot is able to respond to 93% of all incoming SMS and in-app chat requests without human intervention, with an average response time of 15-20 seconds. We also launched a voicebot for inbound phone calls that went live in production in early 2024. 

After the overwhelming success of our chatbot/voicebot technology, we decided to invest in Propelix as a B2B GenAI prompt engineering platform provider to allow other companies to leverage our highly customizable AI-based virtual agent framework to help scale their business. Propelix.ai is to Jerry what AWS is to Amazon: a valuable core technology that we are making available to other companies because we believe it can be a very valuable business for us. We are looking for a product lead to own the product development, implementation and success of our earliest customers for Propelix. This role sits at the intersection of go-to-market and product.

Responsibilities:

  • Drive the development of Propelix from 0 to 1, working directly with our early customers and iterating on their feedback to uncover and refine our product-market fit

  • Utilize customer insights to identify and build new Propelix features, ecosystem integrations, and processes that enable both initial customer success and future customer growth

  • Ask penetrating questions to form a deep understanding of our customers needs and customize our technology to help them produce meaningful results

  • Own and execute the implementation process for our early Propelix customers to drive customer success and satisfaction

  • Manage all aspects of our B2B Propelix product to establish it as the leading GenAI prompt engineering platform provider within the Insurance industry

Requirements:

  • Systems Thinking: Skilled at bringing structure to ambiguous situations, demonstrating curiosity, asking insightful questions, and employing creative and first-principles thinking

  • Initiative: Highly self-motivated with a strong sense of ownership over tasks.

  • Organizational Skills: Exceptional project management abilities, capable of managing clients, internal stakeholders, project and product team members, and project timelines effectively.

  • Communication: Strong proficiency in both written and verbal communication, able to interact with and influence a diverse range of audiences, including internal, external, technical, and non-technical stakeholders.

Ideal profile:

  • Bachelor’s degree in an intellectually rigorous discipline

  • 5-10 years of experience, ideally a mix of structured problem solving experience (MBB, VC or PE experience preferred) followed by a few years of experience building products at an early-stage B2B SaaS startup (pre-product market fit)

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.com

About Jerry:

Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

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What You Should Know About Product Lead, New Product (B2B GenAI platform), Jerry

At Jerry, we're on a mission to revolutionize how people manage car ownership through our AllCar™ super app, and we’re searching for a passionate Product Lead for our new B2B GenAI platform, Propelix. If you have a knack for driving product development from the ground up, this might be just the opportunity for you! You'll be immersed in a team of high achievers, collaborating closely with leaders who come from powerhouses like Nvidia and Wayfair. Your work will directly impact our trajectory towards becoming a $5B business. Among your exciting responsibilities, you will explore and shape the product by interacting with our early customers, harnessing their insights to refine our offering, and ensuring our technology resonates deeply with their needs. The B2B SaaS landscape is evolving, and your role will be key in setting the stage for other companies to leverage our GenAI capabilities, similar to how AWS supports Amazon. With your strategic mindset and exceptional organizational skills, you will manage the implementation process for Propelix, making sure customer satisfaction remains a top priority. If you're a self-starter who thrives in a fast-paced and ambiguous environment and is ready to propel your career while helping us disrupt a massive market, we want to meet you. Join us at Jerry where we appreciate your curiosity, creativity, and drive for excellence, transforming the customer experience in automotive ownership for millions of users.

Frequently Asked Questions (FAQs) for Product Lead, New Product (B2B GenAI platform) Role at Jerry
What are the primary responsibilities of a Product Lead at Jerry?

As a Product Lead at Jerry, particularly for our B2B GenAI platform, your primary responsibilities include driving the product development process from inception to launch, managing customer relationships, and iterating product features based on user feedback. You'll also be accountable for implementing processes that ensure customer success and satisfaction while identifying new opportunities for growth within our Propelix platform.

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What qualifications are required to be a Product Lead at Jerry?

To qualify for the Product Lead position at Jerry, candidates need a bachelor's degree in a rigorous discipline and 5-10 years of relevant experience. Ideally, this should include structured problem-solving roles or consulting experience, paired with time spent building products in an early-stage B2B SaaS startup environment. Strong organizational and communication skills are crucial for effectively managing diverse stakeholders.

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How does the Product Lead role at Jerry support customer success?

The Product Lead at Jerry plays a crucial role in customer success by taking charge of the implementation processes for Propelix. This involves working closely with clients, refining our services based on their feedback, and ensuring that they maximize the value of our GenAI platform. Your aim will be to create tailored solutions that lead to meaningful results for our customers, driving satisfaction and long-term loyalty.

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What is unique about Jerry's approach to car ownership management?

Jerry stands out in the automotive industry by offering an innovative AllCar™ app that integrates AI and machine learning to simplify and automate all aspects of car ownership. This enables users to manage car insurance, financing, maintenance, and more, providing them with a seamless experience. Our advanced GenAI platform, Propelix, aims to replicate this model for other businesses in the B2B space.

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What can I expect from the company culture at Jerry?

At Jerry, you can expect a vibrant and inclusive company culture that values curiosity, collaboration, and openness. We foster an environment where passionate individuals come together to solve real-world problems and innovate continuously. Our team is comprised of people who are both talented and egoless, driving towards a common goal of enhancing the user experience for car ownership.

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Common Interview Questions for Product Lead, New Product (B2B GenAI platform)
Can you describe your experience with product development in a startup environment?

When discussing your experience with product development in a startup, focus on specific projects where you took ownership from concept through launch, highlighting any challenges you faced and how you overcame them. Emphasize your ability to adapt and iterate based on user feedback, which is crucial for a Product Lead at Jerry.

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How do you gather and analyze customer feedback?

Explain your approach to customer feedback collection and analysis, such as using surveys, interviews, and usability tests. Highlight how you prioritize feedback based on user impact and how you translate that into actionable product iterations.

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What strategies would you employ to ensure the successful launch of Propelix?

Discuss your strategies for a successful product launch, such as conducting thorough market research, creating detailed project timelines, and aligning cross-functional teams. Share examples from your past experience where you successfully launched a product and the key metrics you focused on.

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How will you define and measure product-market fit for Propelix?

Define product-market fit as the stage where your product meets the needs of the market effectively. Discuss metrics you would use to measure this, such as customer retention rates, engagement levels, and usage patterns. Provide examples of where you've established product-market fit in your previous roles.

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Describe your experience with GenAI technologies.

Share your familiarity with generative AI technologies and any practical experience you have had with them. Discuss how you've applied these technologies in product development and the outcomes achieved, especially in contexts related to B2B platforms.

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How do you prioritize competing tasks and projects?

Explain your prioritization process, possibly using frameworks like MoSCoW (Must have, Should have, Could have, Won't have) or the Eisenhower Box. Provide concrete examples of how you managed multiple projects or tasks to align with business goals and customer needs.

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What role does data play in your product management approach?

Articulate how you leverage data in your product management process, from guiding initial concepts to making decisions during development. Illustrate this with past examples of how data insights significantly influenced your product strategies.

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How do you manage stakeholder expectations?

Describe your strategies for managing stakeholder expectations, emphasizing clear communication, setting realistic deadlines, and regular check-ins to share progress. Mention specific instances where you successfully navigated stakeholder concerns.

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What would you do if a product feature didn't resonate with users?

Discuss your approach to assessing and responding to user feedback when a product feature underperforms. Highlight the importance of user research, iteration, and willingness to pivot based on insights collected from users.

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How do you stay updated on industry trends and technologies?

Share the methods you use to stay informed about industry trends, such as attending conferences, participating in webinars, reading industry publications, and engaging with online communities. Mention any specific trends relevant to product management and GenAI that you've followed closely.

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Jerry is redefining car ownership with its innovative AI-powered AllCar™ app, offering comprehensive solutions for insurance, financing, maintenance, and safety, driven by a team passionate about enhancing the driving experience.

327 jobs
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BADGES
Badge ChangemakerBadge Flexible CultureBadge Work&Life Balance
CULTURE VALUES
Social Impact Driven
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 3, 2024

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