Job details
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Customer Operations Director
Jobber is seeking a Customer Operations Director to enhance customer success and improve service delivery for small businesses through technology.
Skills
- Workforce planning expertise
- Analytical skills
- SaaS industry experience
- Project management skills
- Experience with support tools
Responsibilities
- Lead workforce planning and capacity management.
- Forecast volume and manage scheduling.
- Analyze metrics to ensure staffing efficiency.
- Develop reports and present insights to senior leadership.
- Oversee BPO vendor relationships.
Education
- Bachelor's degree in a related field
Benefits
- Extended health benefits
- Retirement savings matching
- Stock options
- Career development support
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$100,000/yr - $120,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 19, 2024
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