Account Manager, SMB - (Remote - US)

The Account Manager, SMB at Jobgether is responsible for driving customer retention and expansion within their assigned portfolio of accounts. This includes managing contract renewals, identifying upsell and cross-sell opportunities, collaborating with Customer Success to ensure high satisfaction, and maintaining a sales pipeline to forecast bookings accurately.

To qualify for the Account Manager, SMB position at Jobgether, candidates should have at least 2 years of account management experience, preferably in the technology or software industry. A proven track record of managing a large account base and successfully closing renewals, along with familiarity with CRM tools like Salesforce, is essential for success.

Jobgether provides comprehensive benefits for the Account Manager, SMB role, including a competitive base salary of $70,000 - $80,000, bonus opportunities, equity options, full health, vision, and dental benefits, and a flexible work environment that supports work-life integration.

The Account Manager, SMB at Jobgether can significantly contribute to revenue growth by managing renewals effectively, identifying upsell and cross-sell opportunities, presenting proposals that demonstrate clear ROI, and collaborating closely with sales and customer success teams to maintain high customer satisfaction.

The application process for the Account Manager, SMB position at Jobgether involves a 3-step AI-powered screening process that analyzes candidates' resumes and LinkedIn profiles to assess fit. Only the top 5 candidates will be notified within 7 days, ensuring a fair and unbiased selection process.

When answering this question, highlight specific examples of how you have successfully managed SMB accounts, focused on retaining clients and expanding services. Quantify your achievements, such as percentage increases in renewals or upsell figures, to demonstrate your effectiveness.

In your response, discuss the methods you use to identify client needs and match them with relevant services. Mention how building strong relationships can lead to insightful discussions about potential upsells and the importance of demonstrating value to the client.

Address this question by outlining a structured approach to objections, such as actively listening to the client, empathizing with their concerns, and using data or testimonials to alleviate their apprehensions. Providing specific examples will reinforce your answer.

Share your familiarity with CRM tools like Salesforce, detailing how you leverage these platforms to manage accounts, track communications, and forecast sales. Discussing any reports or analysis you conduct through these tools will showcase your analytical skills.

When answering, explain your approach to assessing the potential of each account based on revenue, growth opportunities, and relationship strength. Discuss how you create a balanced strategy that addresses high-potential accounts while maintaining service levels across your entire portfolio.

Use this opportunity to recount a specific negotiation scenario where you effectively closed a deal. Focus on your preparation, negotiation tactics, and how you worked to find win-win solutions that satisfied both your company and the client.

In this response, you should describe the specific tools or methods you utilize for forecasting, such as historical data analysis, market trends, or your own sales pipeline discussions. Detail how your forecasting practices have contributed to improved sales strategies.

Discuss the importance of regular communication, being responsive to client needs, and proactive problem-solving. Share examples of how your approach has led to increased satisfaction ratings or helped to renew contracts with key clients.

Outline your process for addressing client dissatisfaction step-by-step, including listening to the client's concerns, taking ownership of the situation, and working collaboratively with internal teams to resolve the issue. Your goal is to turn the situation around and restore their trust.

Emphasize the significance of collaboration with Customer Success, sales, and other departments. Explain how teamwork leads to a comprehensive understanding of client needs and enhances the solutions provided, ultimately driving revenue for the organization.