Credit Administration Lead - (Remote - Mexico)

As the Credit Administration Lead at Jobgether, you will oversee a team that ensures service levels are met in back-office processes. Your responsibilities will include managing payment discrepancies, conducting monthly account reconciliations, and developing reporting dashboards. You'll monitor operational KPIs and act as a liaison for legal and regulatory queries, driving performance improvements aligned with business strategies.

To apply for the Credit Administration Lead position at Jobgether, you should have a Bachelor’s degree in business administration or a related field, along with a minimum of 2 years of experience in customer service and collections. Additionally, at least 6 months of team management experience is required, as well as strong communication skills in both English and Spanish.

Essential skills for the Credit Administration Lead role at Jobgether include a strong understanding of credit risk and financial products, proficiency in Microsoft Office and Google Workspace, and experience in data analysis and reporting. You should also possess leadership qualities with knowledge of coaching techniques and team development.

The Credit Administration Lead position at Jobgether is unique because it offers the opportunity to work in a fast-growing fintech environment focusing on operational excellence. You will have access to wellness and learning programs, flexible work arrangements, and opportunities for leadership development while being an integral part of a diverse workplace culture.

The hiring process for the Credit Administration Lead position at Jobgether involves an AI-powered 3-step screening process to select the top candidates. Your application will be analyzed in detail, and only the best-matching candidates will progress to the next round. If you are among the top 5 candidates, you will be notified within 7 days.

When answering this question, focus on your leadership experiences, emphasizing how you've managed teams, set goals, and tackled challenges in customer service and collections environments, showcasing your impact on team performance.

Provide a structured approach, highlighting your problem-solving and analytical skills. Discuss how you communicate with stakeholders and utilize data to identify and resolve discrepancies effectively.

Discuss specific tools and methodologies you have used for data analysis, along with examples of reports you have created that influenced decision-making or improved processes in your previous roles.

Share strategies that align with organizational goals, such as setting clear KPIs, fostering a culture of continuous improvement, and leveraging team feedback to enhance performance.

Explain your understanding of compliance regulations and how you ensure that your team is prepared to address any inquiries effectively while maintaining legal and ethical standards.

Describe your commitment to coaching and mentoring team members, outlining specific development programs or initiatives that you've implemented to support their growth.

Demonstrate your skills in prioritization and communication, explaining how you assess and allocate resources to handle multiple tasks while keeping the team motivated.

Share a specific challenging scenario, detailing the steps you took to investigate, communicate, and resolve the payment issue while considering the impact on customers and stakeholders.

List the reporting tools you're familiar with and share examples of how you used these tools to track metrics and improve financial reporting for your team or organization.

Discuss your approach to strategic planning and how you ensure that team objectives directly support the broader business goals, using regular reviews and adjustments to stay aligned.