Customer Success Manager (APAC) - (Remote - Thailand, Indonesia, and Singapore)

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For one of our clients, we are looking for a Customer Success Manager (APAC), remotely from Thailand, Indonesia, and Singapore.

In this role, you will take a proactive approach to ensuring client success in the APAC region. As a Customer Success Manager (CSM), your focus will be on driving the successful implementation and adoption of technology solutions for Mid-Market and SMB clients. You will work closely with cross-functional teams, including Sales, Product, and Customer Success, to nurture strong relationships, identify growth opportunities, and ensure clients receive value from the technology. Your efforts will help expand the company's presence and create a lasting impact on the hospitality industry across APAC.

Accountabilities:

• Develop and maintain in-depth knowledge of the company’s products and services, enabling you to effectively communicate their value and impact to clients.
• Lead the client onboarding process, ensuring seamless implementation, timely product deployment, and delivering training sessions to set clients up for success.
• Partner with clients to understand their needs, provide tailored solutions, and minimize time-to-value.
• Foster long-term relationships with key stakeholders, identifying opportunities for expansion and continuous improvement.
• Collaborate with Sales to identify growth opportunities and help close business expansion deals.
• Serve as a trusted advisor to clients, addressing challenges and aligning their needs with the company’s solutions.

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in Customer Success, specifically in SaaS or technology environments.
• Proven track record in onboarding clients and managing complex technical challenges.
• Excellent organizational and time-management skills, capable of managing a large portfolio of accounts.
• Strong communication and interpersonal skills, with the ability to build trust with diverse stakeholders.
• Ability to analyze client needs and develop scalable solutions.
• Experience collaborating across teams (Sales, Product, Marketing, etc.) to drive customer success.
• Comfort with a dynamic environment and the ability to adapt quickly.
• Knowledge of the hospitality technology sector is a plus.
• Fluency in Thai is preferred.

• Canary Days: Enjoy company-wide days off each month to recharge and spend time with loved ones.
• Self-Improvement Club: Access a personal development budget to support your monthly goals.
• Professional Development Chats: Benefit from cross-functional professional development opportunities across the organization.
• Travel Reimbursement: Travel to our offices in New York, San Francisco, or Dallas and receive a travel stipend.
• Personal Travel Reimbursement: Receive credits for stays at hotels that use the company's technology.
• Inclusive Workplace: An equal opportunity employer, fostering a diverse and welcoming environment for all employees.

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