Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Manager, Customer Success Manager - (Remote - US) image - Rise Careers
Job details

Manager, Customer Success Manager - (Remote - US)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Manager, Customer Success Manager in the United States.

This role is perfect for a strategic, empathetic leader who is passionate about developing high-performing teams and delivering exceptional customer experiences. You’ll oversee a team of Customer Success Managers (CSMs), helping drive retention, expansion, and engagement across a portfolio of enterprise clients. You’ll use data to create scalable success strategies and work closely with cross-functional teams to enhance customer value and impact. In this fast-paced environment, you’ll play a critical role in maximizing customer satisfaction, driving business outcomes, and growing a team aligned to a shared mission.

Accountabilities:

  • Lead, coach, and scale a team of CSMs to achieve customer retention goals of 98%+ and net revenue retention of 180%+
  • Foster client relationships that drive engagement, loyalty, and expansion across the customer lifecycle
  • Implement and manage data-driven frameworks for tracking team performance, customer outcomes, and forecasting
  • Collaborate with Sales, Product, Marketing, and Operations teams to optimize success strategies and playbooks
  • Continuously improve onboarding and professional development programs for CSMs
  • Ensure CRM hygiene and establish standardized KPIs and dashboards for visibility and alignment

  • 1+ years of experience managing Customer Success teams in a high-growth SaaS environment
  • 5+ years in Customer Success, Account Management, or Sales within a SaaS organization
  • Proven track record of driving customer retention, expansion, and forecasting accuracy
  • Strong understanding of customer lifecycle management and value realization strategies
  • High technical aptitude and ability to align product capabilities with customer goals
  • Bonus: Experience in the life sciences or a degree in biology, biotechnology, biomedical engineering, or a related field
  • Work for a mission-driven company making a real impact in science communication
  • Remote-first culture with flexibility to work from anywhere in the U.S.
  • Competitive compensation and opportunity for professional growth
  • Collaborate with a passionate, fast-moving, and supportive team
  • Join a product loved by millions and backed by top-tier investors
  • Be part of a diverse and inclusive work environment that celebrates individuality

Jobgether Hiring Process Disclaimer


This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.


Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.


Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

 

  • If you are among the top 5 candidates, you will be notified within 7 days.
  • If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

 

Thank you for your interest!

#LI-CL1

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Become a pivotal part of a fast-paced international team as a Senior KYC Analyst with Jobgether, enhancing compliance processes remotely.

Photo of the Rise User
Posted 5 days ago

We are seeking a skilled QA Automation Engineer to ensure the quality of our web applications while working within a supportive remote environment.

Join CommonSpirit Health at Home as a Client Registration Coordinator, delivering hope and healing through effective patient engagement and support.

Photo of the Rise User

As a Medical Assistant at Legacy Health, you'll play a vital role in delivering exceptional patient care and support within a dedicated care team.

Join Planned Parenthood as a Verification Specialist to enhance patient care through meticulous insurance verification and support.

Join an innovative team to support Spanish-speaking clients with digital marketing solutions and SEO inquiries while working remotely.

Join Midwest ENT as a Clinical Technician to enhance patient care and grow your healthcare skills.

Photo of the Rise User
Posted 13 days ago

Join Massachusetts Eye and Ear Associates as a Medical Assistant I, where you'll support healthcare teams in delivering outstanding patient care.

Photo of the Rise User
Posted 14 days ago

Seeking an experienced IT Customer Relationship Manager to interface with government partners and enhance IT service delivery through strategic collaboration.

Photo of the Rise User
Posted 13 days ago

Join Adventist Health Tehachapi Valley as an Imaging Assistant to ensure safe patient transport and support in diagnostic imaging.

Posted 13 days ago

Join GLI as a Certified Registered Nurse Anesthetist (CRNA) to provide essential anesthesia services in Houston, TX.

Photo of the Rise User
American Express Hybrid Salt Lake City, Utah, United States
Posted 7 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

As a Centurion Lounge Team Leader at American Express, you will inspire a skilled team to deliver unmatched service within a premium lounge environment.

Lead a passionate team at Sunrise Senior Living as an Assisted Living Supervisor, making a significant impact on the lives of residents through quality care and support.

Photo of the Rise User
ServiceNow Remote America Free Zone North Plaza Real Cariari, C. Domingueños 600 America Free Zone, Heredia, Heredia, Costa Rica
Posted 12 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

Join ServiceNow as a Senior Technical Support Engineer to enhance customer experiences through AI-driven solutions.

Photo of the Rise User
Asurion Hybrid UBIF OH - Cincinnati - 7338 Kenwood Rd
Posted 6 days ago

uBreakiFix by Asurion is seeking a Lead Retail Sales Technician dedicated to exceptional customer service and tech repair expertise.

Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...

1057 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 16, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
7 people applied to Customer Success Manager at EOS
Photo of the Rise User
Someone from OH, Springfield just viewed Software Engineer, Teachers Pay Teachers at IXL Learning
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Director of Demand Generation at MinIO
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Fairborn just viewed Senior Project Manager at Complex
T
Someone from OH, Springfield just viewed Senior Web Developer at The Panaro Group
Photo of the Rise User
Someone from OH, Springfield just viewed Sr Web Software Engineer at MGM Resorts International
Photo of the Rise User
Someone from OH, Cincinnati just viewed Freelance Senior Employer Branding Specialist at FIND
Photo of the Rise User
Someone from OH, Akron just viewed Remote Account Coordinator at Amazee Global Ventures
Photo of the Rise User
Someone from OH, Dayton just viewed Associate Customer Success Manager at Poll Everywhere