Technical Account Manager - (Remote - Germany) - job 1 of 2
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our companies is currently looking for a Technical Account Manager in Germany.
As a Technical Account Manager (TAM), you will play a key role in helping customers successfully adopt and leverage the platform to meet their business needs. You will work closely with customers to provide both strategic and technical guidance, ensuring that their cloud security environments are optimized. By collaborating with internal teams like Product Management, Sales, Engineering, and Support, you will help drive customer satisfaction and ensure long-term success. Your expertise will be critical in helping customers unlock the full value of the platform while resolving any technical challenges they may face.
Accountabilities:
- Provide expert guidance on deployment best practices and operationalization to ensure customers get the most value from the platform.
- Serve as the primary point of contact for technical escalations, collaborating with internal teams to resolve issues efficiently.
- Develop strong relationships with customer stakeholders at all levels, from technical staff to C-suite, to increase product adoption and retention.
- Create Success Plans with customers, set clear goals, track performance, and report on progress both internally and externally.
- Advocate for customer needs within the organization, ensuring customer feedback informs future product development.
- Collaborate with Sales and Renewal teams to secure contract renewals and identify opportunities for expanding platform usage.
- 3+ years of experience in technical customer-facing roles such as Technical Account Management, Solutions Engineering, or Customer Success.
- Strong understanding of cloud services, architectures, and security best practices, with relevant certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).
- Experience with container technologies (Docker, Kubernetes) and security considerations.
- Proven problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
- Track record of building and maintaining strong relationships with enterprise clients.
- Excellent communication skills, with the ability to engage effectively with stakeholders across an organization.
- B.S. in Computer Science, Engineering, or related field, or equivalent experience.
- Fluency in German (verbal and written) is required.
- Comprehensive Health Coverage: Medical, dental, and vision plans.
- Retirement Benefits: Generous contributions with immediate vesting.
- Professional Growth: Annual professional development budget and opportunities for career advancement.
- Paid Time Off: Generous vacation days and country-specific holidays.
- Performance-Based Incentives: Eligibility for bonuses and rewards based on performance.
- Wellness Programs: Quarterly wellness days and a well-being stipend to support work-life balance.
- Parental Leave: Considerable paid parental leave for new parents.
- Employee Referral Program: Bonuses for referring new talent to the company.
Jobgether hiring process disclaimer
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.
Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
Thank you for your interest!
#LI-CL1
Join Jobgether as a Technical Account Manager and immerse yourself in a role that bridges technology and customer satisfaction. As a TAM, you'll work remotely from Germany, helping clients make the most of our innovative talent matching platform. Your day-to-day responsibilities will involve providing strategic advice and technical support to customers, ensuring their cloud security environments are optimized and helping them seamlessly adopt our platform. You’ll be working closely with different teams like Product Management and Sales, allowing you to drive customer satisfaction while addressing any technical challenges that arise. Building strong relationships with clients, from their technical teams to executives, will be pivotal in increasing product adoption and ensuring their success. Additionally, you'll create Success Plans to set clear goals, track ongoing progress, and advocate for customer needs within our organization to shape future product improvements. If you have strong communication skills, deep knowledge of cloud services and security, along with over three years of relevant experience, this is your chance to shine! We offer an exciting environment with a range of benefits, including comprehensive health coverage, generous paid time off, and opportunities for professional growth, making this an appealing opportunity for a driven Technical Account Manager.
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