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Customer Quality Manager - job 1 of 2

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!Job detailsManufacturing firm hiring customer facing Quality Manager to join their team! Remote work available!This Jobot Job is hosted by Christine McNamaraAre you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.Salary $70,000 - $100,000 per yearA Bit About UsWe are seeking a dynamic and motivated individual to join our team as a Customer Quality Manager. This role is pivotal to our organization, as it ensures that our financial services and products meet the highest quality standards and exceed customer expectations. The successful candidate will play a crucial role in maintaining our reputation in the Accounting and Finance industry, driving continuous improvements, and enhancing customer satisfaction.This role has the ability to be remote, however preference for candidates located on the east coast.Why join us?• Medical, Dental, Vision• 401k with company match• Generous PTO• Sick leave• Remote flexibilityJob DetailsResponsibilities• Managing and overseeing the implementation and maintenance of the Quality Management System (QMS) in compliance with ISO 9000 standards.• Developing and implementing strategies to improve customer service quality and efficiency.• Identifying potential areas of improvement in our services and products, and working collaboratively with various teams to address these.• Conducting regular audits and assessments to ensure compliance with Hazard Analysis Critical Control Point (HACCP) and Preventive Controls Qualified Individual (PCQI) standards.• Handling customer complaints and issues, and ensuring prompt and effective resolution.• Coordinating with different departments to ensure quality standards are integrated into all business processes.• Providing training and guidance to team members on quality control and improvement strategies.• Preparing and presenting regular reports on quality control measures, improvements, and customer feedback to senior management.Qualifications• A Bachelor's degree in Business, Finance, Accounting, or a related field. A Master's degree will be an added advantage.• A minimum of 5 years of experience in a quality management role. Customer facing experience preferred.• Proven experience in managing Quality Management Systems (QMS) and familiarity with ISO 9000, HACCP, and PCQI standards.• Prior experience in the food or beverage industry.• Exceptional customer service skills, with a proven ability to resolve customer issues effectively and efficiently.• Excellent communication and interpersonal skills, with the ability to work collaboratively with various teams and stakeholders.• Strong analytical and problem-solving skills, with a keen eye for detail.• A proactive approach to work, with a strong drive for continuous improvement and excellence.Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.Want to learn more about this role and Jobot?Click our Jobot logo and follow our LinkedIn page!

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Heidi Golledge

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$85000 / ANNUAL (est.)

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$70K

$100K

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What You Should Know About Customer Quality Manager, Jobot

At Jobot, we're excited to welcome a proactive and passionate Customer Quality Manager to our Raleigh, NC team! This is a fantastic opportunity for someone with experience in quality management, especially in the manufacturing sector, who is eager to make an impact by ensuring our financial services and products meet the highest standards. As a Customer Quality Manager, you'll be responsible for implementing and maintaining our Quality Management System (QMS) per ISO 9000 standards and enhancing the overall customer experience. We value continuous improvement, so your insights into potential service improvements will be crucial. You'll be conducting regular audits in line with HACCP and PCQI standards, handling customer complaints efficiently, and fostering collaboration across various teams to integrate quality standards into all our processes. With a work environment that offers remote flexibility, we are particularly interested in candidates located on the East Coast. At Jobot, your contributions will directly enhance customer satisfaction and uphold our reputation in the accounting and finance industry, so if you’re a detail-oriented professional with a knack for problem-solving, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Customer Quality Manager Role at Jobot

What are the responsibilities of a Customer Quality Manager at Jobot?

As a Customer Quality Manager at Jobot, you'll oversee the Quality Management System (QMS) in compliance with ISO 9000 standards, develop strategies to enhance customer service quality, and address service improvement areas. Your role will include conducting audits per HACCP and PCQI standards, resolving customer complaints, training team members, and presenting quality control reports to senior management.