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Customer Quality Manager - job 2 of 3

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!Job detailsManufacturing firm hiring customer facing Quality Manager to join their team! Remote work available!This Jobot Job is hosted by Christine McNamaraAre you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.Salary $70,000 - $100,000 per yearA Bit About UsWe are seeking a dynamic and motivated individual to join our team as a Customer Quality Manager. This role is pivotal to our organization, as it ensures that our financial services and products meet the highest quality standards and exceed customer expectations. The successful candidate will play a crucial role in maintaining our reputation in the Accounting and Finance industry, driving continuous improvements, and enhancing customer satisfaction.This role has the ability to be remote, however preference for candidates located on the east coast.Why join us?• Medical, Dental, Vision• 401k with company match• Generous PTO• Sick leave• Remote flexibilityJob DetailsResponsibilities• Managing and overseeing the implementation and maintenance of the Quality Management System (QMS) in compliance with ISO 9000 standards.• Developing and implementing strategies to improve customer service quality and efficiency.• Identifying potential areas of improvement in our services and products, and working collaboratively with various teams to address these.• Conducting regular audits and assessments to ensure compliance with Hazard Analysis Critical Control Point (HACCP) and Preventive Controls Qualified Individual (PCQI) standards.• Handling customer complaints and issues, and ensuring prompt and effective resolution.• Coordinating with different departments to ensure quality standards are integrated into all business processes.• Providing training and guidance to team members on quality control and improvement strategies.• Preparing and presenting regular reports on quality control measures, improvements, and customer feedback to senior management.Qualifications• A Bachelor's degree in Business, Finance, Accounting, or a related field. A Master's degree will be an added advantage.• A minimum of 5 years of experience in a quality management role. Customer facing experience preferred.• Proven experience in managing Quality Management Systems (QMS) and familiarity with ISO 9000, HACCP, and PCQI standards.• Prior experience in the food or beverage industry.• Exceptional customer service skills, with a proven ability to resolve customer issues effectively and efficiently.• Excellent communication and interpersonal skills, with the ability to work collaboratively with various teams and stakeholders.• Strong analytical and problem-solving skills, with a keen eye for detail.• A proactive approach to work, with a strong drive for continuous improvement and excellence.Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.Want to learn more about this role and Jobot?Click our Jobot logo and follow our LinkedIn page!
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What You Should Know About Customer Quality Manager, Jobot

At Jobot, we're excited to welcome a proactive and passionate Customer Quality Manager to our Raleigh, NC team! This is a fantastic opportunity for someone with experience in quality management, especially in the manufacturing sector, who is eager to make an impact by ensuring our financial services and products meet the highest standards. As a Customer Quality Manager, you'll be responsible for implementing and maintaining our Quality Management System (QMS) per ISO 9000 standards and enhancing the overall customer experience. We value continuous improvement, so your insights into potential service improvements will be crucial. You'll be conducting regular audits in line with HACCP and PCQI standards, handling customer complaints efficiently, and fostering collaboration across various teams to integrate quality standards into all our processes. With a work environment that offers remote flexibility, we are particularly interested in candidates located on the East Coast. At Jobot, your contributions will directly enhance customer satisfaction and uphold our reputation in the accounting and finance industry, so if you’re a detail-oriented professional with a knack for problem-solving, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Customer Quality Manager Role at Jobot
What are the responsibilities of a Customer Quality Manager at Jobot?

As a Customer Quality Manager at Jobot, you'll oversee the Quality Management System (QMS) in compliance with ISO 9000 standards, develop strategies to enhance customer service quality, and address service improvement areas. Your role will include conducting audits per HACCP and PCQI standards, resolving customer complaints, training team members, and presenting quality control reports to senior management.

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What qualifications are required for the Customer Quality Manager position at Jobot?

To qualify for the Customer Quality Manager role at Jobot, you should have a Bachelor's degree in Business, Finance, Accounting, or a related field, with a Master's as a bonus. You should also possess at least 5 years of quality management experience, preferably customer-facing, and be familiar with ISO 9000, HACCP, and PCQI standards.

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Is remote work available for the Customer Quality Manager role at Jobot?

Yes! The Customer Quality Manager position at Jobot offers remote flexibility. However, preference may be given to candidates located on the East Coast due to potential team interactions.

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What skills are essential for success as a Customer Quality Manager at Jobot?

Success as a Customer Quality Manager at Jobot requires exceptional customer service skills, strong communication and interpersonal abilities to collaborate with teams, analytical and problem-solving skills, and a proactive approach to initiating continuous improvements.

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What type of industry experience is preferred for the Customer Quality Manager position at Jobot?

Preference for the Customer Quality Manager role at Jobot includes prior experience in the food or beverage industry. However, experience in other manufacturing sectors and quality management roles can also be valuable.

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Common Interview Questions for Customer Quality Manager
Can you describe your experience managing a Quality Management System?

When discussing your experience, emphasize specific QMS frameworks you’ve worked with, your role in implementing ISO standards, and any successes in auditing or enhancing quality processes.

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How do you handle customer complaints effectively?

To answer this, share a specific instance where you resolved a customer's issue, focusing on your step-by-step approach and the outcome that improved customer satisfaction.

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What strategies do you use to identify areas for service improvement?

Describe your analytical approach to evaluating service metrics and customer feedback, as well as how you collaborate with team members to develop actionable improvement plans.

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How do you ensure compliance with quality standards in your team?

Discuss your methods for providing training, conducting regular audits, and fostering a culture of quality awareness and accountability within your team.

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Can you provide an example of a successful quality improvement initiative you led?

Share a specific project where your leadership in quality improvement resulted in measurable enhancements to products or services, the challenges faced, and how you overcame them.

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What tools or software do you find most effective for quality management?

Mention any relevant tools you’ve used for quality monitoring, data analysis, or report generation, highlighting how they contributed to your effectiveness as a Quality Manager.

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How do you communicate quality metrics to senior management?

Explain your strategy for presenting data, focusing on clarity and impact, along with the types of metrics you prioritize to align with business goals.

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What role does team collaboration play in your approach to quality management?

Talk about the importance of cross-departmental collaboration in achieving quality goals and how you foster teamwork to enhance overall customer satisfaction.

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How do you stay updated on industry standards and regulations related to quality management?

Discuss your commitment to professional development through attending workshops, following industry publications, and participating in relevant networks.

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What motivates you to continuously improve quality standards?

Share your passion for delivering excellent customer experiences, the satisfaction from solving complex problems, and your drive to contribute positively to the organization’s reputation.

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J By Jobot

Jobot wants to help put the world to work. Utilizing a culture of kindness and respect, intelligent technology and experienced recruiters, Jobot helps make smarter job matches for people. Jobot's lives its mission through its commitment of kindn...

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Full-time, hybrid
DATE POSTED
November 30, 2024

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