Field Service Technician (Packaging Industry) - job 1 of 3

As a Field Service Technician at Jobot, your responsibilities will include traveling to various customer locations, performing installations, repairs, and troubleshooting on packaging equipment. You'll also instruct maintenance staff on correct procedures, perform mechanical troubleshooting, and demonstrate strong knowledge of packaging equipment maintenance, ensuring high standards of service and safety.

To qualify for the Field Service Technician position at Jobot, you must have at least 1 year of experience in machine maintenance or troubleshooting, preferably within the food and beverage industry or with KRONES equipment. A solid mechanical aptitude, familiarity with pneumatics, and the ability to read blueprints are also essential, along with strong critical thinking and problem-solving skills.

Yes, the Field Service Technician role at Jobot involves approximately 90% travel. You will have the opportunity to visit different customer sites to perform services, but you'll be home every two weeks, making it manageable while still offering adventure and variety in your work.

Jobot provides extensive support for its Field Service Technicians, including covering all travel expenses such as flights, hotels, and rental vehicles. Additionally, you will benefit from a strong compensation package that includes health insurance, 401k, tuition reimbursement, and paid time off, all designed to support your professional growth and well-being.

As a Field Service Technician at Jobot, you can expect a salary ranging from $28 to $38 per hour. In addition to a competitive hourly wage, Jobot offers a well-rounded compensation package that includes numerous benefits, overtime opportunities, and travel allowances, making it an attractive role in the packaging industry.

Discuss your hands-on experience with packaging machinery and any specific brands or types you've worked with. Highlight situations where you've successfully performed troubleshooting, repairs, or maintenance, and provide examples demonstrating your mechanical skills.

Prepare to discuss a specific incident where you encountered a complex problem. Describe how you approached diagnosing the issue, what steps you took to resolve it, and the outcome. This highlights your critical thinking and problem-solving abilities.

Explain your method for prioritizing tasks based on factors such as urgency, customer impact, and the scope of work required. Emphasize your organizational skills and any tools or systems you use to keep track of requests and ensure timely service.

Discuss standard safety protocols you've implemented or adhered to in previous roles. Mention specific safety equipment, awareness of hazards, and any safety trainings you've completed, underscoring your commitment to maintaining a safe work environment.

Describe your approach to conflict resolution: listening actively to the other person's perspective, expressing your own concerns calmly, and working collaboratively towards a solution. Sharing a successful experience can help illustrate your interpersonal skills.

Research the specific equipment and machines manufactured by KRONES to make your answer more credible. Discuss any past experience you have with their products and highlight your understanding of how they work, showcasing your technical knowledge.

You should highlight previous experience working with PLC programming, detailing the specific systems or projects you've worked on. If possible, mention particular software or languages you've used, demonstrating your technical prowess.

Emphasize the importance of communication and setting expectations with customers before service calls. Share examples of how you've gone above and beyond to ensure customer satisfaction, such as following up after completing work.

Talk about your approach to learning about new equipment, which might include researching manuals, seeking advice from colleagues, or troubleshooting hands-on. This shows your willingness to adapt and continue learning in the field.

Outline the strategies you use to stay current with industry trends and technology, such as attending workshops, participating in trainings, and engaging with professional networks or online forums dedicated to packaging machinery maintenance.