Banking Customer Service Representative
Company Description
Company Name: YUPRO Placement
Job Description
Banking Customer Service Representative
This is a contract to perm opportunity.
This is an on-site role in Rhode Island.
About this position
We're looking for a Customer Service Representative to join a fast-paced banking environment, where you’ll be the first point of contact for customers. This role is perfect for someone who enjoys helping others, resolving issues, and working in a team-oriented setting. If you’re reliable, detail-oriented, and ready to make a difference in your community, this could be the opportunity for you.
Job Responsibilities
- Answer inbound customer calls regarding banking services, transactions, and account inquiries
- Assist customers with troubleshooting online banking or mobile app issues
- Provide account updates and help customers resolve any discrepancies
- Maintain accurate records of customer interactions
- Follow security and privacy protocols while handling sensitive information
Job Skills/Requirements
- Previous experience in customer service or call center environment preferred
- Strong communication skills, both verbal and written
- Comfortable using computer systems and learning new platforms
- Ability to remain calm and helpful in high-volume situations
- Must be dependable, detail-oriented, and a quick learner
Additional Information
- This is a 3-month contract with the opportunity to convert to full-time
- Monday–Friday schedule; standard banking hours
- On-site position in Rhode Island
- Great opportunity to grow your experience in the financial services industry
- Supportive work environment with on-the-job training provided
Pay Range
Pay Range: $20/hour
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Average salary estimate
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