Job details

Part-Time Seasonal Customer Advocate

Company Description

Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Safelite

Job Description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Part-Time Seasonal Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

Competitive weekly base pay starting at $18/hour.
Paid training and all the tools and resources you'll need to be successful.

What You’ll Do

Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.

What You’ll Need

High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.

#LI-RECRUITERTAG

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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Average salary estimate

$37440 / YEARLY (est.)

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$37440K

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What You Should Know About Part-Time Seasonal Customer Advocate, Jobs for Humanity

Are you ready to jump into an exciting opportunity as a Part-Time Seasonal Customer Advocate with Safelite in sunny Lakeland, Florida? At Safelite, we not only focus on providing top-notch auto glass services, but we also prioritize creating an inclusive environment where everyone can thrive. As a Customer Advocate, you'll play a crucial role in making that positive first impression with our customers. Your tasks will range from greeting customers in person and managing phone calls to handling administrative processes like scheduling and invoicing. We’re looking for someone energetic and organized who can tackle customer concerns swiftly and creatively. Plus, you'll receive competitive weekly pay starting at $18/hour, alongside paid training to equip you with everything you need to succeed. Sound appealing? You’ll be the go-to person for helping customers and ensuring smooth operations each day, so if you have at least 1-3 years of experience in telephone operations or business administration, we’d love to hear from you. Come be part of a company that supports your personal and professional growth while fostering a welcoming atmosphere. Let’s make Safelite the best workplace you’ve ever had!

Frequently Asked Questions (FAQs) for Part-Time Seasonal Customer Advocate Role at Jobs for Humanity

What are the main responsibilities of a Part-Time Seasonal Customer Advocate at Safelite?

As a Part-Time Seasonal Customer Advocate at Safelite, your main responsibilities include greeting in-shop customers, managing inbound calls and emails, resolving customer concerns, processing work orders and invoices, and ensuring all administrative tasks run smoothly. You’ll also need to verify insurance information and assist with special orders, creating an exceptional experience for every customer.