Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Store Manager In Training image - Rise Careers
Job details

Store Manager In Training

Company Description

Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Safelite

Job Description

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview


Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves

What you will do


PEOPLE LEADERSHIP Team Development and Retention

• Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.

• Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.

• Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.

• Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.

• Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.
OPERATIONAL MANAGEMENT Business and Strategy Implementation

• Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.

• Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).

Store Operations

• Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience

• Build a culture that prioritizes driving a great, memorable, and easy customer experience.

• Monitor and address all customer service metrics (e.g., NPS).

• Identify and remove barriers and obstacles where necessary.
OTHER Internal Collaboration

• Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.

Operational Best Practices

• Implement best practices from the playbook in their store and hold others accountable to do the same.

• Address challenges and remove obstacles to best practices.

• Performs repairs and recalibrations, if necessary, to meet customer demand.
Performs other duties as assigned
Complies with all policies and standards

Education Qualifications

  • Bachelor's Degree or equivalent practical experience Preferred

Experience Qualifications

  • 4-6 years leadership and supervision experience, preferred

Skills and Abilities

  • Ability and willingness to work at multiple locations within a district

  • Ability to travel up to 5%

  • Proficiency with Microsoft Office, web applications and general office equipment.

Physical requirements are inclusive of, but not limited to, the following:

  • Ability to work from the Store location.

  • The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.

  • Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves).

  • Ability to occasionally lift windshields, up to 35 pounds

Builds Effective Teams

• Builds trust through intentional relationship building and curiosity.

• Engages team to create a positive environment, motivated to win.

• Fosters an inclusive team that promotes safety and wellbeing.

• Assesses and selects talent, understanding the impact of talent decisions.
Communicates Effectively

• Communicates clearly and concisely with empathy.

• Provides direction and sets clear expectations, ensuring understanding and shared accountability.

• Actively listens, considers diverse perspectives and addresses concerns urgently.
Talent & Retention

• Continuously assesses talent and invests in team development.

• Continuously coaches with candor for ongoing progress; making talent decisions with pace.

• Remains flexible and adaptable, championing a dynamic and changing environment.
Knowing the Business

• Learns Safelite’s growing business model and collaborates with peers.

• Makes agile decisions to execute action plans, achieving set goals and objectives

• Prioritizes team safety, health & wellbeing to ensure sustainable business growth
Focus on the Customer

• Builds strong customer rapport, anticipating customer needs.

• Delivers exceptional customer experience.

• Resolves issues swiftly, displaying situational adaptability.
Managers Complexity

• Execute standard processes to enhance team performance.

• Consistently leverages data and experiences to solve problems effectively & efficiently.

• Adapt processes as needed for effective execution while adhering to policies and procedures.
Delivers Results

• Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.

• Delegates tasks effectively and removes obstacles to achieve results.

• Holds self and others accountable to deliver results.
Self-Development

• Applies growth mindset investing in own development.

• Actively seeks and incorporates feedback to enhance abilities and effectiveness.

• Demonstrates resilience in the face of challenges. • Curious of external trends, seeks opportunities to learn and solution.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Base Pay Range Min - Max (in $USD):

$59,900.00 - $86,940.00

--

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

--

Jobs for Humanity Glassdoor Company Review
5.0 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
Jobs for Humanity DE&I Review
5.0 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Jobs for Humanity
Jobs for Humanity CEO photo
Unknown name
Approve of CEO

Average salary estimate

$73420 / YEARLY (est.)
min
max
$59900K
$86940K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Manager In Training, Jobs for Humanity

Are you ready to launch your career with Safelite as a Store Manager In Training in Seattle, Washington? At Safelite, we're not just about auto glass; we're about fostering a supportive work environment where personal and professional growth goes hand in hand. As a Store Manager In Training, you'll partner closely with the Store Manager to learn the ropes of store operations and team leadership. This role is not just about managing glass; it's about creating an exceptional customer experience and motivating a team to achieve their best. Your journey will involve developing strong talent, promoting a positive workplace culture, and driving store performance through effective strategies. You'll gain hands-on experience managing daily operations like inventory and customer service while being an advocate for your team members. Communication and collaboration will be key as you work across departments to implement best practices. If you have a passion for leadership, a knack for building engaging environments, and a flexible mindset, then this is the opportunity for you. Join us at Safelite, where you can truly make an impact, and together we'll pave the way for a bright future. We can't wait for you to be part of our team!

Frequently Asked Questions (FAQs) for Store Manager In Training Role at Jobs for Humanity
What are the main responsibilities of a Store Manager In Training at Safelite?

As a Store Manager In Training at Safelite, your primary responsibilities include partnering with the Store Manager to oversee daily operations, ensuring an engaging customer experience and building a high-performing team. You'll be involved in hiring and developing talent, managing store metrics, and implementing operational best practices to meet business objectives.

Join Rise to see the full answer
What qualifications do I need to become a Store Manager In Training at Safelite?

To qualify for the Store Manager In Training position at Safelite, you should ideally have a Bachelor's Degree or equivalent practical experience, along with 4-6 years of leadership experience. Being proficient in Microsoft Office and possessing effective communication skills are also important to excel in this role.

Join Rise to see the full answer
How does Safelite support professional development for Store Manager In Training?

At Safelite, we prioritize the growth and development of our employees, including Store Manager In Training. You'll receive hands-on coaching and mentorship from the Store Manager, along with formal training programs aimed at enhancing your leadership skills, operational knowledge, and overall career growth.

Join Rise to see the full answer
What is the work environment like for a Store Manager In Training at Safelite?

The work environment for a Store Manager In Training at Safelite is dynamic and collaborative. You’ll work closely with a diverse team, fostering a positive and inclusive culture. We encourage open communication, and your leadership role will empower you to create a supportive atmosphere where team members can thrive.

Join Rise to see the full answer
What opportunities for advancement does Safelite offer for Store Manager In Training?

Safelite is committed to promoting from within, offering numerous opportunities for advancement for Store Manager In Training. You’ll have the chance to grow into a full Store Manager position and explore other leadership roles as you gain experience and demonstrate your capabilities within the company.

Join Rise to see the full answer
Common Interview Questions for Store Manager In Training
How would you describe your leadership style as a Store Manager In Training?

When answering this question, focus on your collaborative leadership approach. Discuss how you engage and motivate your team, emphasizing the importance of communication, empathy, and adaptability in your style.

Join Rise to see the full answer
How do you handle conflict within your team?

Describe your conflict resolution strategy, highlighting your skills in active listening and mediation. Provide examples of how you’ve successfully navigated disagreements and fostered a harmonious work environment.

Join Rise to see the full answer
Can you provide an example of how you improved team performance in your previous roles?

Share a specific instance where your leadership led to measurable improvements in team performance, such as increased sales, customer satisfaction, or employee engagement. Use data to support your story.

Join Rise to see the full answer
What do you think is most important for maintaining customer satisfaction?

Discuss the significance of a customer-first approach, effective communication, and continual staff training. Share how you would prioritize these factors to enhance the customer experience at Safelite.

Join Rise to see the full answer
How would you motivate your team to achieve store goals?

Explain your methods for motivating a team, such as recognizing achievements, setting clear expectations, and fostering an inclusive environment where every team member feels valued and engaged.

Join Rise to see the full answer
How do you prioritize your tasks in a fast-paced environment?

Share your approach to time management and prioritization. Discuss tools you use, such as to-do lists or project management software, and provide an example of a time when your prioritization led to successful outcomes.

Join Rise to see the full answer
What strategies would you implement to increase store revenue?

Outline your strategies for boosting revenue, such as enhancing customer service, implementing upselling techniques, or hosting community engagement events that draw in more customers.

Join Rise to see the full answer
How do you ensure compliance with company policies and procedures?

Discuss your strategy for ensuring compliance, such as regular training, leading by example, and conducting team meetings to review and reinforce key policies and procedures.

Join Rise to see the full answer
What role does team culture play in store success?

Emphasize the importance of a positive team culture in driving performance, retention, and customer satisfaction. Discuss how you would contribute to fostering a supportive and collaborative team environment.

Join Rise to see the full answer
How would you approach onboarding new team members?

Describe your onboarding approach by highlighting your focus on mentorship, creating a comprehensive training program, and ensuring new hires feel welcomed and integrated into the team.

Join Rise to see the full answer
Similar Jobs
Posted 4 days ago
Posted 3 days ago
Photo of the Rise User
Posted 5 days ago
Photo of the Rise User
OLR Remote No location specified
Posted 14 days ago
Photo of the Rise User
ByHeart Hybrid Portland, Oregon, United States
Posted yesterday
Photo of the Rise User
Domino's Hybrid 2170 Gause Blvd W STE 177, Slidell, LA
Posted 4 hours ago
Photo of the Rise User
Posted 14 days ago
Photo of the Rise User
Posted 7 days ago
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 24, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!