Assistant Manager(03057) - 2170 Gause Blvd W Ste 177

As an Assistant Manager at RPM Pizza, your primary responsibilities include overseeing daily operations, ensuring customer satisfaction, managing team performance, and upholding the brand image. You'll also be involved in training team members, maintaining inventory, and adhering to safety standards while creating a positive work environment.

To be considered for the Assistant Manager role at RPM Pizza, you must be at least 18 years old, possess strong communication skills, and hold a Food Safety Certification as required for your area. A positive attitude and the ability to lift up to 25 pounds are essential for success in this fast-paced environment.

RPM Pizza offers excellent opportunities for career growth through its RPM Pizza College, where you can develop your leadership and problem-solving skills. By excelling in your role as an Assistant Manager, you can advance to higher leadership positions within the company and enhance your professional skills in the pizza industry.

RPM Pizza provides extensive training for Assistant Managers, including participation in the Pizza College to ensure you are well-versed in brand standards, operational procedures, and customer service excellence. You will also receive ongoing support and training to keep your skills sharp in various aspects of business operations.

The work environment at RPM Pizza for Assistant Managers is dynamic, fast-paced, and team-oriented. You’ll work closely with team members to create a fun and exciting atmosphere, while also focusing on productivity and achieving store goals. The culture encourages collaboration, communication, and personal growth.

An effective Assistant Manager at RPM Pizza should possess strong leadership skills, excellent communication abilities, and a positive mindset. It's crucial to be approachable, motivating, and capable of handling challenges that arise on the floor.

When faced with conflicts among team members, it's important to remain calm and address the issue directly. Encourage open communication, listen to both points of view, and facilitate a collaborative solution to foster a positive work environment.

In a previous role, I implemented a performance tracking system that provided regular feedback to team members. This created accountability and motivation, allowing us to achieve higher service goals while fostering a team-oriented atmosphere.

To motivate my team during busy shifts, I would emphasize the importance of teamwork, create a positive atmosphere with energy and enthusiasm, and recognize individual contributions in real-time to keep morale high and productivity flowing.

During a busy shift, I prioritize tasks by assessing immediate needs, focusing on customer service first, and delegating responsibilities to team members based on their strengths. This ensures an efficient workflow and maintains quality service.

In a previous role, we faced a sudden staffing shortage during a peak hour. I quickly assessed the situation, reallocated responsibilities among available staff, and even stepped in with hands-on assistance. As a result, we managed to serve all our customers promptly while maintaining high service standards.

Handling a dissatisfied customer requires empathy and active listening. I would actively listen to their concerns, apologize for the inconvenience, and offer a suitable solution, ensuring they leave with a positive impression of RPM Pizza.

The most important aspect of being an Assistant Manager is the ability to lead by example. Demonstrating strong work ethic, fostering teamwork, and maintaining a positive attitude can inspire team members to perform their best.

I stay organized by using checklists and prioritizing tasks based on urgency and importance. Keeping open lines of communication with my team also helps distribute workload effectively and ensures nothing falls through the cracks.

My motivation to work in the pizza industry comes from the dynamic environment, the joy of creating memorable experiences for customers, and the opportunity for growth and leadership within a successful brand like RPM Pizza.