Service Manager | MAA Atlanta Acquisition

As a Service Manager at MAA Atlanta Acquisition, your core responsibilities revolve around coordinating the maintenance team and ensuring the upkeep of apartment homes and facilities. This includes promptly addressing service requests, maintaining property standards, and preparing apartments for leasing. You'll also be involved in hiring and training maintenance staff to foster a high-performing team.

To qualify for the Service Manager position at MAA Atlanta Acquisition, you need a high school diploma or GED combined with three to five years of experience in multifamily property management or mechanical repair. Additionally, HVAC experience and an EPA Type II or Universal license are required. Supervisory experience is preferred and essential for managing a team effectively.

Yes, MAA Atlanta Acquisition offers comprehensive training for new Service Managers to help you develop your skills and excel in your role. You'll receive support in learning company policies, maintenance protocols, and effective team management strategies, ensuring you are well-prepared to meet residents' needs.

MAA Atlanta Acquisition offers a robust benefits package to Service Managers, including competitive salaries, medical, dental, and vision insurance, vacation and sick leave, life insurance, performance incentives, and a 401(k) retirement plan. Additional perks include apartment discounts, tuition reimbursement, and opportunities for career advancement.

The work environment for a Service Manager at MAA Atlanta Acquisition is dynamic and community-focused. You'll be part of a supportive team dedicated to providing exceptional service to residents. The role is fast-paced, allowing you to engage directly with the community while leading a skilled maintenance team in ensuring high-quality living conditions.

To effectively manage maintenance requests, I prioritize them based on urgency and impact on residents' living conditions. Using a tiered approach ensures that critical issues are resolved promptly while maintaining a schedule for standard maintenance tasks.

In my previous roles, I have gained extensive experience working with HVAC systems, performing routine maintenance checks, troubleshooting issues, and ensuring compliance with safety standards. I also prioritize staying updated with HVAC technology improvements.

My approach to handling conflicts within the maintenance team involves active listening and open communication. I encourage team members to express their concerns and collaboratively seek solutions that foster a positive work environment.

I focus on establishing clear maintenance protocols and conducting regular inspections to ensure quality standards are met. Additionally, I promote continuous training and development opportunities for my team.

To motivate my team during busy seasons, I emphasize teamwork and celebrate each member's contributions. I ensure that workloads are balanced and provide incentives for exceptional performance to keep morale high.

I prioritize transparent communication and prompt responses to resident requests. Conducting follow-ups to ensure their concerns were addressed satisfactorily is crucial in building strong relationships within the community.

I ensure compliance with safety regulations by providing ongoing training and conducting regular audits of maintenance procedures. Keeping updated on local codes is essential to avoid any legal issues.

In one instance, I faced a major plumbing issue that affected multiple units. By quickly coordinating my team's efforts and liaising with external contractors, I managed to resolve it efficiently, minimizing disruption for residents.

My approach to training new maintenance staff involves providing hands-on training alongside mentorship from experienced team members. I believe in setting clear expectations while encouraging questions and ongoing learning.

When handling a resident complaint, I would listen carefully to their concerns, ensure prompt action is taken to address the issue, and follow up to confirm their satisfaction. Maintaining open communication is key.