IT Manager, HCP Experience Product Group – Data Strategy

Description:Johnson & Johnson is currently seeking a IT Manager, HCP Experience Product Group - Data Strategy to join our NA HCP Experience Product Group located in Titusville, NJ & Horsham, PA.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.At Johnson & Johnson, we all belong.NA HCP Experience Product Group enables J&J IM Sales & Marketing group and Medical Information Center to foster meaningful and personalized interactions with our customers. We shape, develop, and scale customer engagement strategies, solutions, and connected ecosystems that provide premium HCP and Patient experience via our iCONNECT platform, a cloud-based SaaS solution built on Veeva CRM and Salesforce.com Service Cloud. Customer Centricity is core to J&J IM Leadership and HCP Experience Product Group are the partners and enablers of choice.The IT Manager will partner with Commercial and Medical Strategy, Analytics & Transformation (StAT) group to develop solutions that will elevate customer experience, expand channel dissemination, provide unique insights, and empower our customer facing employees in the field.An individual in this role is expected to:• Shape data and integration strategies for Customer Engagement Solutions (SFDC, Veeva CRM, Informatica Cloud, Databases, etc.); Leverage the latest technology trends to provide an innovative platform to deliver the best HCP Experience.• Strategically engage with StAT Group to support Sales Operations and Data Management as related to iCONNECT.• Shape and deliver solutions to empower StAT to manage Territory, Roster, alignments, Call Plan, and Suggestions/Insights data in iCONNECT. Develop and implement strategy to modernize current solutions to integrated and automated solutions that provide end-to-end observability and can be self-serviced by business.• Partner with StAT, Heads of Technology, and other Product Groups to plan and deliver flawless product launches, field expansions &restructuring, and quarterly call plan & alignments.• Manage Customer Data integrations with Customer Master to receive and process 3rd party customer data sources.• Shape customer data management strategies for iCONNECT to ensure that all users of iCONNECT have access to high quality and relevant data for HCPs, Key Opinion Leaders(KOL), Hospitals, Institutions, Payors, and their relationships.• Support key J&J IM initiatives for Customer Journeys and Account Planning by shaping the data strategies and providing key analytical information via iCONNECT.• Establish standards and develop processes to measure and improve the data quality in iCONNECT.• Actively seek out and shape product improvements that contribute to higher efficiency, reliability, compliance, and user adoption.• Lead and inspire team members to continuously improve, innovate, and exceed. Support an authentic, open, and inclusive environment that maximizes diverse experiences and perspectives, in alignment with J&J Credo and Leadership Imperatives.You deserve to work for a company where you're empowered to be, feel, and do your best every day!Qualifications:• Required Minimum Education: 6+ years of relevant experience and BA/BS degree or equivalent. Advanced degree is preferred.• A minimum of 2 year of experience in data and integration technologies is required.• Strong abilities to negotiate and influence outside of one’s own direct reporting line. Understand business value and solution needed to improve IT impact while handling competing priorities and ambiguity.• Experience identifying process requirements for business units and supporting IT strategies is required.• Demonstrated success in project management and SDLC (Agile, IDE) is required.• Experience in Veeva CRM and/or SFDC is preferred.• Experience leading people and vendors is preferred.• Experience managing budgets and finances is preferred.• Experience in Life Sciences Industry and/or GxP environment is preferred.• Superb communication and consultation skills, including the ability to clearly and effectively communicate and present findings to partners at all levels.• Demonstrated ability to collaborate successfully and build relationships with sales & marketing and medical affairs teams, IT colleagues, and technology vendors.• Ability to work with minimal direction and achieve results in a fast-paced environment.• Ability to prioritize, maintain confidentiality, and operate with integrity and professionalism in a complex, constantly evolving environment.• This role will be in Titusville, NJ or Horsham, PA and may require up to 10% travel within the New Jersey/Pennsylvania area, and occasional travel across North America is possible.The anticipated base pay range for this position is 99000 to 170200.Bonus Language: - The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).• Employees are eligible for the following time off benefits:• Vacation – up to 120 hours per calendar year• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year• Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefitsThe compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market."