Restaurant General Manager at Jollibee Hillsboro, OR

The Restaurant General Manager at Jollibee in Hillsboro, OR is responsible for meeting five key business goals: ensuring food quality, achieving service and cleanliness standards, meeting sales and profit targets, and leading a motivated team. Additionally, you'll manage store operations to comply with organizational and legal requirements, performing financial analyses and business planning as needed.

To apply for the Restaurant General Manager position at Jollibee in Hillsboro, candidates must have completed at least high school education, possess a minimum of three years of managerial experience in quick-service or fast-food environments, and demonstrate a solid understanding of financial metrics like P&L statements and quality standards implementation.

As a Restaurant General Manager at Jollibee, you're entitled to great employee benefits, including health coverage, a 401(k) match, paid leaves, life insurance, employee discounts, meal privileges, and other perks that promote well-being and work-life balance.

Absolutely! Jollibee offers its employees excellent training and career advancement opportunities. The company is committed to continuous learning and development, ensuring that as a Restaurant General Manager, you can grow your skills and even progress into higher management roles.

The work culture at Jollibee in Hillsboro, OR is upbeat and supportive, characterized by strong family values and a fun environment. The company emphasizes teamwork and encourages employees to build lasting relationships while delivering exceptional customer service.

To maintain cleanliness standards, I implement regular cleaning schedules, conduct staff training on hygiene practices, and perform daily inspections. I emphasize the importance of cleanliness and accountable practices to ensure that both staff and customers have a safe environment.

Certainly! My experience managing a team involves not only delegating tasks but also inspiring and motivating employees. I encourage open communication, provide training opportunities, and regularly recognize team accomplishments, which fosters a positive and productive work environment.

To achieve sales targets, I focus on understanding customer preferences and market trends. Implementing effective marketing strategies, enhancing customer experience, and training staff on upselling techniques are key components of my approach.

I address conflicts within my team by listening to all parties involved and facilitating open discussions. I emphasize finding common ground and maintaining professionalism. It’s essential to resolve conflicts quickly to avoid affecting team morale.

I analyze several financial metrics, including profit and loss statements, labor costs, food cost percentages, and overall sales. This data helps me make informed decisions about operational improvements and profitability.

I motivate my team by setting clear expectations, providing positive reinforcement, and creating a supportive work environment. Regular team meetings to acknowledge successes and address challenges keep everyone aligned and engaged.

My training methods for new staff include hands-on learning, pairing them with experienced team members for mentorship, and providing access to training materials and resources that cover operational procedures and customer service excellence.

I ensure compliance with health regulations by conducting regular training sessions on food safety and hygiene, maintaining meticulous record-keeping, and conducting frequent audits to ensure that we meet all local, state, and federal requirements.

In dealing with a dissatisfied customer, I first listen carefully to their concerns, show empathy, and apologize for their experience. Then, I work on finding a solution to rectify the issue, demonstrating that we value their feedback and reputation.

I am excited about working at Jollibee because of its strong commitment to culture, family values, and growth opportunities. I admire how Jollibee fosters a positive work environment, and I am passionate about contributing to a brand that prioritizes both employee and customer satisfaction.