Sr Manager, Event Operations

Description

Jump is the only end-to-end fan experience platform built for sports teams and venues, breaking the mold for what fans can expect at live events. Jump’s enterprise software enables sports teams and venues to unlock the massive opportunities that come from real relationships with their fans, rethinking the traditional model that hasn’t put the fan experience first. Founded in 2021 by Marc Lore, Alex Rodriguez, and Jordy Leiser and backed by top venture firms including Forerunner Ventures, Will Ventures, Mastry Ventures, Courtside Ventures, and more, we’re just getting started!

We are a remote first team that grounds our actions and decisions in our core values — begin with trust, play like the underdog, and do your thing! Living our values means that we always assume positive intent, show up with authenticity and empathy, and push the limit of what is possible with our collective creativity.

We’re actively recruiting for smart, tenacious, adaptable, and most importantly kind people to join our team!

The Role:

We are looking for a talented Senior Manager of Event Operations to join our team. In this role, you will be responsible for overseeing the operational success of live events on the Jump platform, ensuring seamless execution and setting a high standard for operational excellence and customer satisfaction. You will develop and implement strategies to optimize event day operations, create a comprehensive playbook to standardize procedures, and provide clear guidance on event operations policies. You’ll collaborate with Product, Engineering, and client teams to craft risk mitigation plans, lead test events, and oversee virtual mission control during live events. Your expertise will be essential in driving smooth, successful live event experiences for Jump’s clients.

What you'll do:

• Serve as the primary owner of overall event operational success for the Jump platform, ensuring comprehensive, consistent and smooth live event “day of” operations

• Develop and implement strategies to optimize event day operations, establishing a standard of excellence for current and future clients

• Construct a definitive event day playbook to standardize operational procedures

• Oversee the development, application, and enforcement of event operations policies, providing clear guidance and clarification to team personnel

• Support the planning and execution of pre-season test events in preparation for new client go-lives

• Partner with Product and Engineering teams as well as the client to craft detailed plans for risk mitigation during live events

• Design, build, and execute comprehensive event day protocols to ensure successful software setup and delivery in live environments

• Manage event day virtual mission control, maintaining real-time oversight and operational efficiency

• Create detailed staffing plans for client site live events, ensuring appropriate resource allocation and ownership assignment from both Jump and clients organizations

• Work closely with marketing to develop optimal fan communication pre, during and post events

• Provide technical assistance to clients in setting up Jump software and peripheral technologies to facilitate smooth game day operations

• Accountable for on-site fan support via coordination with client and Jump on-site staff

• Collect and prioritize ideas for product improvements that could improve event day operations and access control

• Work closely with Jump’s Customer Success Manager to align operational strategies and ensure live event operations consistently meet or exceed client expectations

Additional responsibilities:

• Travel will be required to support live events, especially during pre-season and early-season events (weekends and evening events included)

What you'll bring:

Professional Experience:

• Minimum 3-5 years of progressive experience in event operations, sports management, or a similar high-paced, high touch operational environment

• Proven track record of managing complex live events and operational logistics

• Experience with technology platforms and software deployment in live event settings

• Demonstrated ability to develop and implement operational strategies

Technical Skills:

• Strong technical aptitude with software implementation and troubleshooting

• Experience with virtual mission control and real-time operational monitoring systems

• Excellent data analysis and performance tracking capabilities

Professional Competencies:

• Exceptional organizational and planning skills

• Strong leadership and team coordination abilities

• Excellent communication skills, both verbal and written

• Ability to work effectively under high-pressure environments

• Adaptable and quick problem-solving mindset

• Keen attention to detail

• Strong interpersonal skills with ability to collaborate across multiple teams and stakeholders

• Strong customer service mindset

Nice to have, but not required:

• Previous experience in sports technology, live event production, or software deployment

• Knowledge of performance metrics and operational efficiency methodologies

• Advanced proficiency in project management software

Attributes that will make you successful on our team:

• A strong desire to learn. You have strong experience and want to continue building your technical skills.

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. This means that every person at a certain level is paid the same as everyone else in the same role, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $160,000 and includes a competitive equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.