System Engineer

System Engineer

The Systems Engineer provides exceptional service to our customer accounts. Through analysis of service tickets, problem solving, and proactive investigation of issues, they will ensure the smooth operation of technical systems. They will address customer complaints, as well as installing and updating both hardware and software components.

About K Group Companies

K Group is a locally owned and operated group of technology companies that was established in 1980 and located in Grand Rapids, MI. We proudly serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide spectrum of technological services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great focused team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Responsibilities:

·         Engages in thorough troubleshooting and oversees customer-facing tasks with guidance

·         Investigates and resolves problems within customer networks and IT systems using established troubleshooting methods

·         Prioritizes effective communication, coordinating with team members to ensure distribution of work evenly

·         Recognizes chances for upselling throughout the lifecycle of service tickets

·         Efficiently handles support cases, ensuring rapid resolutions that surpass customer expectations

·         Leads and owns new project deployments both onsite and remotely 

·         Works alongside the project manager to ensure project completion and expectations

·         Implements upgrades and updates to systems for customers

Compensation and Benefits

·         Paid Time Off (PTO)

·         Volunteer Paid Time Off (VTO)

·         100% employer paid family health insurance premium

·         100% employer paid disability insurance

·         100% employer paid dental & vision insurance

·         401k with Safe Harbor contributions from company annually

·         Profit sharing opportunities

·         Bonus programs

Qualifications:

·         Strong working knowledge of computer systems, hardware’s, and software

·         Associate degree or 4 years’ experience required

·         Strong troubleshooting skills with the ability to identify and resolve complex technical problems

·         Ability to work collaboratively in cross-functional teams and communicate effectively

·         Proven ability to meet deadlines and handle multiple tasks