IT Support Anaylst

The Role

You will be the primary point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and supporting a diverse range of systems and technologies. Core responsibilities will include setting up systems, performing upgrades and fixes, and providing support in coordination with the rest of the IT team. You will have well-rounded knowledge of computer hardware and software, network maintenance and diagnostics. This key role will interact with team members from various departments and levels, and being a talented listener with excellent attention to detail is important for understanding problems and implementing great solutions. 

Responsibilities

• Provide Tier 1 & 2 support to K2 Space employees by performing the following duties:

  • Support employees in using software and hardware, provide technical support when needed, and coordinate with the IT team

  • Support computers running Windows, Linux, and macOS X, and software including Microsoft Entra, Azure, Intune and 365 Suite, and a range of productivity and production applications running in the cloud and on-site

  • Assist in the procurement, installation, configuration, and support of computer software and hardware including diagnosing hardware issues

  • Manage on-site inventory and total lifecycle of IT assets

  • Perform IT onboarding & offboarding tasks in accordance with IT responsibilities 

  • Network support and troubleshooting for e.g., from device connectivity, wireless configurations, cabling to VLAN management 

  • Configure non-traditional network attached devices that interface with K2 Space infrastructure

  • Track and update support desk tickets for incidents, problems, changes and other documentation

  • Collaborate with the Facilities team in managing, diagnosing, and resolving issues with hardware (such as door access and video surveillance equipment), networking, and wiring  

Qualifications

• 2+ years of experience in IT support and systems maintenance preferably in a fast-paced startup or technology environment

• Knowledge of operating systems, current equipment and technologies, networking, security best practices, and system performance monitoring tools

• Working knowledge of audio-visual equipment 

• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate with responsibilities

• Due to the high visibility of this position, excellent interpersonal skills, attention to detail, and problem solving skills

• Ability to maintain confidentiality of company information

• Ability to lift up to 50 lbs.

Nice to Have

• Bachelor’s degree (or equivalent) in computer science or engineering

• Technical certifications (i.e., Network+, MCSE, Security+)

Compensation and Benefits:

• Hourly pay range for this non-exempt role is $28 – $43 + equity in the company

• Salary will be based on several factors including, but not limited to: knowledge and skills, education, and experience level

• Comprehensive benefits package including unlimited paid time off, medical/dental/vision coverage, life insurance, paid parental leave, and many other perks

If you don’t meet 100% of the preferred skills and experience, we encourage you to still apply! Building a spacecraft unlike any other requires a team unlike any other and non-traditional career twists and turns are encouraged! If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.

Export Compliance

As defined in the ITAR, “U.S. Persons” include U.S. citizens, lawful permanent residents (i.e., Green Card holders), and certain protected individuals (e.g., refugees/asylees, American Samoans). Please consult with a knowledgeable advisor if you are unsure whether you are a “U.S. Person.”

The person hired for this role will have access to information and items controlled by U.S. export control regulations, including the export control regulations outlined in the International Traffic in Arms Regulation (ITAR). The person hired for this role must therefore either be a “U.S. person” as defined by 22 C.F.R. § 120.15 or otherwise eligible for a federally issued export control license.

Equal Opportunity

K2 Space is an Equal Opportunity Employer; employment with K2 Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.