Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Technical Support Expert - Level 1 - Kaseya 365 Endpoint image - Rise Careers
Job details

Technical Support Expert - Level 1 - Kaseya 365 Endpoint - job 1 of 2

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

Technical Support Expert - Level 1 - Kaseya 365 Endpoint

Full-Time Position 

WHAT YOU’LL DO: 

Join our dynamic team at Kaseya as a Technical Support Expert and become the driving force behind exceptional customer satisfaction. In this role, you will be at the forefront of innovation, collaborating with cutting-edge technologies and diverse clientele to ensure seamless operations and transformative user experiences. In this fast-paced environment, you will solve problems and propel Kaseya forward. You will play a critical role in assisting customers with any technical issues they encounter and ensure their success with our Kaseya 365 Endpoint, multi-software solution.  

WHAT WE ARE LOOKING FOR: 

An experienced technical support engineer working on the Kaseya 365 Endpoint team.  You will report directly to the Technical Support Supervisor.

This position is 100% in office, based in our Orlando office .

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, such as phone, chat, and ticketing systems.
  • Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and compatibility.
  • Work with internal teams to escalate and resolve complex technical issues that require further investigation.
  • Create clear and concise documentation to help customers resolve issues and improve self-service resources.
  • Engage in remote troubleshooting sessions, analyzing logs and diagnosing issues to identify potential technical challenges.
  • Assist customers in configuring and optimizing the product to meet their specific needs and environments.
  • Stay informed about product updates, industry trends, and best practices to provide relevant and effective support.
  • Participate in on-call rotations to provide after-hours technical support for urgent customer issues.
  • Contribute to the knowledge base by documenting common issues, solutions, and best practices to enhance team efficiency and customer satisfaction.
  • Provide feedback to internal teams based on customer interactions to help improve the product.

WHAT YOU’LL BRING:

  • Preferred bachelor's degree in computer science, Information Technology, cybersecurity, a related field, or equivalent work experience.
  • Proven experience in technical support or customer-facing roles, preferably in a cybersecurity or software company.
  • Strong understanding of diagnosing and troubleshooting issues on Windows, and proficiency with macOS and Linux operating systems.
  • Strong understanding of cybersecurity principles, antivirus, EDR software, and the modern threat landscape.
  • Familiarity with networking protocols, security configurations, and system administration.
  • Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions.
  • Exceptional communication skills, both written and verbal, with the ability to convey technical information to both technical and non-technical audiences.
  • Experience with remote support tools and methodologies.
  • Relevant certifications such as CompTIA A+, Security+, Microsoft Fundamentals, or similar certifications are a plus.
  • Ability to work independently and collaboratively in a fast-paced environment.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Average salary estimate

$62500 / YEARLY (est.)
min
max
$50000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Kaseya Careers Hybrid Chicago, Illinois, United States
Posted 5 days ago

Kaseya is on the lookout for a driven Account Manager who can enhance customer relations and boost sales in a fast-paced environment.

Photo of the Rise User
Kaseya Careers Hybrid Sydney, New South Wales, Australia
Posted 2 days ago

Kaseya seeks a dynamic Solution Specialist to drive sales of compliance software among Managed Service Providers and internal IT teams.

Join the esteemed Emergency Room team at Dallas Regional Medical Center as a Charge RN, where quality patient care is a top priority.

Join Greater New Jersey Creative Counseling as a clinician providing vital in-home counseling services to children and adolescents across southern New Jersey.

Posted 9 days ago

Join Lumata Health as a Bilingual Enrollment Specialist to connect with patients and support their enrollment in vital care programs.

Posted 7 hours ago

Join Swagelok Northwest's team as a Customer Service Representative and be the key to providing exceptional customer support in a technical environment.

Photo of the Rise User
Posted 11 days ago

Join PermiaCare as a Client Care professional to make a positive impact on your community while supporting individuals with disabilities.

Photo of the Rise User

Join Enterprise Mobility as a Customer Assistance Representative Sr, providing top-notch customer service at the Rutland branch.

Photo of the Rise User
Expeditors Hybrid Hawthorne, California, United States
Posted 9 days ago

Join Expeditors as an Ocean Import Customer Service Agent, where you will enhance customer satisfaction through efficient logistics and operational excellence.

Photo of the Rise User
Posted 13 days ago

Join Ideal Dental as a Dental Office Manager and lead a dedicated team in providing exceptional dental services with a smile.

Photo of the Rise User
Posted 11 days ago
Dental Insurance
Paid Holidays

As a Customer Onboarding Specialist at DoorLoop, you will play a key role in ensuring new customers effectively utilize our property management software.

Hy-Vee Hybrid Raytown, E 350 Hwy, Raytown, MO
Posted 11 days ago

Become a vital part of Hy-Vee's customer experience by providing prompt and friendly service as a Courtesy Clerk.

Posted 10 days ago

As a Supportive Housing Case Manager at Compass Career Solutions, you will provide crucial support and resources to homeless individuals and families in Yakima.

Babble Cloud Remote 1 Faraday Court, Centrum 100, Burton-on-Trent, England, United Kingdom
Posted 21 hours ago

Join Babble as a Service Design Manager to lead innovative service designs and enhance customer satisfaction in the telecoms sector.

Posted yesterday

We are seeking a reliable Customer Support Assistant who is organized and enjoys problem-solving to join our collaborative team at Signal Tru Brand.

Kaseya, headquartered in Miami, Florida, and established in 2000, is an IT infrastructure management software company. Their platform allows managed service providers and internal IT departments to remotely manage and monitor computers.

136 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 16, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Sales Associate (Sur La Table) at CSC Generation
Photo of the Rise User
Someone from OH, Columbus just viewed Resident Assistant (RA) at Datadog
Photo of the Rise User
Someone from OH, Cleveland just viewed Bellman and Doorman at Marriott International
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio