Associate Client Success Manager

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more information, visit www.KAYAK.com.

As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights. Together, we're able to help people experience the world through dining and travel.

KAYAK is seeking a highly motivated Associate Client Success Manager to deal exclusively with our DMO, Financial, and non-travel advertising partners. The Client Success Manager will collaborate with internal and external partners to improve the client’s performance, success and drive renewal.

To be successful the ideal candidate needs to have a deep understanding of digital advertising space, client satisfaction, attention to detail, and outstanding analytical skills. You will work closely with KAYAK’s non-endemic ad sales and commercial teams. You are a self-starter who enjoys being creative and thrives in an agile, dynamic, and data-driven environment. This position is based in North America, preferably Boston-MA or Stamford-CT. Open to remote candidates if it’s the right candidate.

In this role, you will:

• Manage the communication and relationship of all advertising campaigns assigned to you
• Analytically track and optimize campaigns to meet client objectives
• Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support
• Drive implementation of campaigns across multiple teams and products
• Communicate the progress of campaigns to clients and internal stakeholders
• Ability to work on several competing priorities, displaying critical thinking and problem-solving skills
• Provide monthly invoices and work with the client team to resolve discrepancies

Please apply if:

• 2+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationship
• Proven track record of exceeding client expectations with superior account management
• Solid understanding of the online media industry
• Strong analytical ability
• High attention to detail
• Proficient in Excel/Sheets and PowerPoint/Slides
• Experience with social media buying platforms, a plus
• BA/BS degree with a strong academic record
• Good sense of humor and likes working in a fast-paced environment

Benefits and Perks

• 4 weeks paid vacation
• Ability to work from almost anywhere
• Day off on your birthday
• Generous retirement plans
• Awesome health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• No Meeting Fridays
• Drinks, coffee, snacks, games etc.
• Weekly catered lunches
• Flexible hours
• Regular team events/excursions
• Universal Paid Parental leave

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $63,000 - $77,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-BB1