Senior Manager of Customer Success

Our client is in search of a Senior Manager of Customer Success who will play a critical role in enhancing customer satisfaction and retention. In this position, you will lead a team focused on ensuring that customers successfully adopt and derive maximum value from the company’s products and services.

You will utilize your expertise to drive engagement, foster relationships, and ensure a seamless customer journey, ultimately leading to increased loyalty and growth. This role is an opportunity to make a significant impact on customer relationships and contribute to the company’s long-term success.

To learn more about the recruitment company handling the search please visit our website:

https://www.kellerexecutivesearch.com/executive-recruiters-headhunters-charlotte-raleigh-and-greensboro-north-carolina/

Key Responsibilities:

• Develop and implement customer success strategies that align with the company’s goals and customer needs.
• Lead and mentor a team of customer success professionals to deliver exceptional service and support to clients.
• Establish metrics and KPIs to measure customer engagement, satisfaction, and retention rates.
• Proactively reach out to customers to ensure they are achieving success and satisfaction with the company's offerings.
• Identify opportunities for upselling and cross-selling additional products and services based on customer needs.
• Collaborate with internal teams, including sales, marketing, and product development, to enhance customer experiences.
• Gather customer feedback and insights to inform product improvements and service enhancements.
• Represent the voice of the customer in internal discussions and strategy sessions.

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
• 5-7 years of experience in customer success or account management, with a proven track record in a leadership role.
• Strong understanding of customer success metrics and methodologies.
• Excellent communication, relationship-building, and interpersonal skills.
• Ability to analyze data to drive decision-making and improve customer outcomes.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Experience in SaaS or technology industry preferred.
• Familiarity with customer success platforms and analytics tools is a plus.

• Remote Work

• Permanent Position
• 30-Day Paid Leave
• 5-Day Work Week
• A competitive salary, reflective of your experience: $2,880,000 – $3,840,000
• Health insurance coverage

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. 

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. 

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.  

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. 

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. 

Privacy and Pay Equity: 

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com. 

• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. 

• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. 

State-Specific Information: 

• Rhode Island: We do not request or require salary history from applicants. 

• Connecticut: We provide wage range information upon request or before discussing compensation. 

• New Jersey: We do not inquire about salary history unless voluntarily disclosed. 

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. 

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. 

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. 

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.