Sales Support Administrator - German speaking

We Kepak are a global food company serving international retailers and food service household names across the EU and global markets. We are family-owned and run, which creates an open, positive, and welcoming working environment.

We are seeking a motivated induvial to join our European sales support team as a Sales Administrator. You will be able to interface with our key accounts in Northern EU and work closely with account managers and the Commercial Director, supporting with Order management/Debtor management/Customer relationship management and general administration.

Sales Support Administrator - German speaking

We are also offering a structured training and development plan with the opportunity to grow in our dynamic team based in Group Head Quarters in Clonee Co Dublin.

About the role:

As a key support to our sales team, you'll oversee the daily management of client accounts while enhancing and elevating our current customer service standards through exceptional coordination and support in sales administration.

Sales Order Management:

• Ensure customers receive their orders and confirmations promptly, adhering to agreed timelines.
• Review the status of orders and proactively follow up on any actions necessary for their release.
• Collaborate with the Account Management team to keep track of order statuses and guarantee the timely processing of sales orders.

Customer Relationship Management:

• Proactively manage customer relationships, guaranteeing prompt and professional communication to address all inquiries.
• Deliver exceptional sales coordination and follow-up to create a smooth customer journey.
• Proactively strive to enhance customer service standards and refine sales support processes.

Debtor Management:

• Support account managers in overseeing debtor compliance to ensure alignment with company policies.
• Demonstrate your analytical skills by preparing and reviewing essential reports as needed.
• Collaborate on gathering information necessary for trade credit reports.
• Connect with the finance team to keep track of customer debtor compliance.

Price File Administration:

• Keep track of customer pricing files and verify that all prices align seamlessly for invoicing.
• Monitor order pricing to ensure compliance with established contracts.
• Manage customer promotion files and maintain up-to-date calendars.
• Collaborate with the finance team to guarantee accurate pricing that adheres to customer agreements

General Sales Administration:

• Join us in driving exceptional sales coordination and administration, playing a key role in achieving our sales team's ambitious goals!
• Prepare engaging presentations for both internal and external meetings
• Keep track of meeting actions and ensure timely follow-ups with the sales team
• Take the lead in coordinating projects as needed
• Handle general sales administration tasks aligned with the needs of the sales team

• Fluency in English
• Business fluency in German, both written and spoken
• Prior experience in a customer-facing or sales administration role is preferred
• Outstanding organizational abilities and keen attention to detail
• Ability to thrive in a fast-paced environment
• Exceptional customer relationship management and professionalism
• Strong communication skills are essential

What can we offer you?

• Hybrid working model
• Company Pension
• Further Education support
• Employee Discount Platform - All Kepak employees are entitled to access to the WrkIt platform, which offers significant discounts and cashback with hundreds of brands.
• Refer a Friend Scheme - Earn up to €500 for successfully referring a friend or family member to Kepak Group.
• Bike to Work Scheme - You can buy a bike and safety equipment through a salary sacrifice scheme which reduces your taxable income – meaning you pay less tax!
• Long Service Awards - We recognise, acknowledge and award the dedication and valuable contribution of long serving employees
• GroceryAid Employee Assistance Program - help with a wide range of topics including mental health and wellbeing support, family and relationship advice, debt management, back to work support, and counselling for all Kepak colleagues and their families.

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