Job details

Key Customer Manager - Informatics # 3157

GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). For more information, please visit www.grail.com.

We are looking for an Informatics Implementation Manager to help us onboard, implement, and manage integration and clinical decision support for new and existing health system customers.

The Informatics Implementation Manager will facilitate the relationships between GRAIL and a segment of our client partners. Exceptional communication and organizational skills are critical.

The Informatics Implementation Manager has visibility into the entire company and works alongside our market access, sales, marketing, IT, operations, software, customer service, and product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities.

You Will

Foster and manage strong, strategic, long-term client relationships
Monitor project planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client implementations
Coordinate teams at GRAIL and the client partner to collaborate on and execute onboarding, technical integrations, business decisions, and marketing campaigns
Be responsible for informatics software implementation, including initial customer contact, kickoff meetings and establishing a plan that accommodates the customer's objectives and timeframes
Validate IT Networking requirements and schedule and ensure completion of software configurations and testing sessions as required
Lead the clinical decision support strategies both internally and externally to track industry trends, inform strategic decisions for clinical decision support resource allocation, build clinical decision support training, content and tools, and serve as a liaison to external partners for clinical decision support expertise
Analyze, prioritize, and track defects
Manage high project volumes with excellent time management skills; strong coordination skill sets with willingness to think creatively and proactively
Give presentations and trainings, and travel to client sites as needed
Communicate ongoing outcomes reports to client on a regular basis, and use data to tell meaningful and actionable stories to our client partners
Coordinate and execute long-term reporting and evaluation schedules and identify opportunities for growth
Ensures customers are receiving necessary support and creative solutions to help obtain their desired outcomes, while offering expert guidance to internal teams

Your Background Should Include

Bachelor's degree and 8+ years of experience working as a CRM at a digital health, healthcare, wellness, benefits or SaaS company
Deep understanding of healthcare and how it works with the US healthcare system
Project management of electronic health record integrations
Knowledge with configuration and optimization of EHR, LIS, and/or related clinical information systems preferred
Knowledge with Clinical Decision Support (CDS) development and implementation
Knowledge and understanding of HL7, FHIR, CDS hooks, and JSON standards
Knowledge with major clinical terminologies used in clinical decision support (e.g., ICD-10-CM, SNOMED CT, RxNORM, LOINC)
Experience working on Health System accounts (with ASP in $100k+ range)
Experience working closely with administrators
Demonstrated, measurable success running client renewal and expansion campaigns
Strong presentation and storytelling skills
Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style
Flexibility and agility to work cross-functionally in a fast-paced environment
A strong results focus, with a passion for finding smarter, better ways to achieve goals
The ability to influence change and bring enthusiasm and excitement to the workplace
A process-focused approach, with strong problem-solving skills and keen attention to detail
Up to 25% travel

The expected, full-time, annual base pay scale for this position is $91,000 - $121,000. Actual base pay will consider skills, experience, and location.

Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.

In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.

GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.

GRAIL Glassdoor Company Review

3.9