Key Holder - job 2 of 3

Do you have the confidence to imagine the impact you can have as aKEY HOLDERatPSYCHO BUNNY?

WHO ARE WE?

Psycho Bunny is a rapidly growing menswear brand looking for talented and passionate individuals seeking a new challenge and who are open to a unique opportunity. Psycho Bunny is filled with people who exude a self-confidence reflective of our Brand Vision.

Our culture of achievement is forged by highly motivated individuals who successfully navigate our fast-paced retail brand and put the customer experience first and foremost. We are passionate about connecting with customers and cultivating personalized relationships by remaining perceptive to their wants and needs and utilizing product knowledge to ensure customer satisfaction.

WHAT WILL YOU DO?

Reporting to the Store Manager, the Key Holder, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunnys core values and service standards.

HOW WILL YOU DO IT?

• Build a delighted and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
• Responsible for assisting with the recruitment, training, development and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Members level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunnys standards.
• Execute all requirements concerning OSHA & Covid-19 to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

WHO YOU ARE

This is what youve accomplished

• 1 year minimum of experience in retail management

This is what youll contribute to the team

• You must be able to work a flexible schedule, including nights, weekends and holidays
• You have strong communication skills and the ability to foster a customer-focused selling culture.

WHAT'S IN IT FOR YOU?

You get to bring our mission to life! Psycho Bunny is a playground for self-expression, reinventing classic for those who saturate the world with personality. We encourage spaces where you can be true to who you are with genuine confidence!

You have an entire team in your corner, ensuring that you are seen, heard, respected and treated like you want to be treated. That includes access to our employee benefits such as:

• Group Insurancecoverage, including health, dental, vision
• An Employee/Family Assistance Program (EFAP)
• 401Kwhich includes a very generous match from Psycho Bunny!
• 2 weeksvacation
• Five (5) wellness days
• Last but not least, let us not forget the swag you can get with an amazing70% employee discount!

We thank all applicants; however, only those selected for an interview will be contacted.