Job details

Key Holder/Sales Associate

Position Summary:

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store.

You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rotational basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Please copy and paste this link and follow it to apply through Estee Lauder.

https://elcompanies.taleo.net/careersection/retail_external/jobdetail.ftl?job=2218802&lang=en&sns_id=mailto#.Y3J_hzKp81Q.mailto

Qualifications

Proven retail experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

This position is in a fast paced fun environment. We offer a flexible schedule and a great discount on products. 15-25 hrs a week with paychecks weekly.

The Keyholder will perform the daily operations of the free-standing store (FSS) as directed by the Store Manager. Execute strategies to drive sales, improve consumer experience, increase profitability, follow brand policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. Ensure customer needs are met, to brand standards/ immersive of brand experience. Ensure complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. They will support their location and colleagues in conjunction with the Manager and will motivate the team on the sales floor to achieve sales, service, and productivity goals. List the responsibilities of the job in order of importance. Begin each entry with an action verb and address the following topics: Consumer Experience

Lead delivery of high-touch customer service philosophy of EL companies and Consumer Experience Standards of Brand Ensure high standards for consumer experience. Respond to customer complaints and concerns in a timely manner.
Maintain awareness of consumer trends in the retail industry and have full knowledge understanding forthcoming consumer initiatives. Drive Sales Results
Execute expectations to drive sales, provide excellent consumer experience and meet and/or exceed sales and services goals.
Leverage training knowledge to drive sales
Demonstrates solid understanding of sales, product knowledge, events, operations, retail market and beauty industry to keep business and team moving forward by capturing consumer insights/sales trends/traffic patterns and using learnings to influence planning optimization.
Leverage clientelling/CRM (Customer Relationship Management) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales Manage Operational Excellence
Develop good working relationships with Brand leaders, COE staffs, and POS teams.
Assist in maximizing selling staff’s productivity through hour utilization, schedule optimization, and goal management.
Assist the Manager with aspects of visual merchandising and elements in the environment, including implementing visual directives, maintaining impeccable visual standards for all product on counter, both on sales floor and back of house, and elevating the customer experience.
Assist the Manager in proactively managing inventory investments (accountabilities, receiving, cycle counts, reconciliation, loss prevention) and identify inventory/stock issues that may inhibit business.
Adopt and adhere to policies & procedures set-forth by “The Company” Meet all safety standards and assist the Manager to ensure all members of the store or counter team are current on safety trainings Ensure adherence to image guidelines Build Brand Loyalty
Promote use, educate team and adoption of all direct-to-consumer tools from the brand to drive new customers and consumer retention.
Assist the Manager to execute innovative events in partnership with field leadership, corporate directive. Use learnings to maximize effectiveness of the market calendar long term. At Aveda, we seek motivated Keyholders who are eager to model a service-minded practice in store creating authentic guest experiences. Keyholders are responsible for some retail operations to include opening and closing operations and for helping to build the capabilities of their teammates to achieve performance goals. Keyholders will build strong entrepreneurial skills as they work with their community to make a difference and use their business

Job Type: Part-time

Salary: $18.00 - $20.00 per hour

Benefits: