Business Development Representative

A Business Development Representative at Kiavi is responsible for generating new sales leads and nurturing relationships with potential customers. They engage prospective clients through outbound calls, emails, and events, ultimately qualifying them for discussions with our more senior sales team members.

To be considered for the Business Development Representative role at Kiavi, candidates should hold a bachelor's degree in finance or business administration, and ideally have at least a year of experience in customer service or sales. Experience in outbound calling and knowledge of the mortgage or finance industry are significant assets.

Kiavi offers a remote work environment for the Business Development Representative role, allowing flexibility for employees to work from various approved regions in the U.S. This arrangement fosters a diverse workforce while ensuring team collaboration through digital tools.

At Kiavi, Business Development Representatives are offered mentorship opportunities with experienced sales professionals. This support ensures that new employees are equipped with the skills and knowledge necessary to excel in their careers and effectively engage with customers.

New Business Development Representatives at Kiavi undergo comprehensive training that covers the company’s sales processes, tools, and resources. This training is designed to ensure they are comfortable with outbound sales efforts and can effectively educate potential customers about our financing solutions.

Business Development Representatives at Kiavi have opportunities to advance into more senior sales roles, such as Strategic Account Directors, as well as to other departments within the company. Kiavi encourages internal mobility and professional development as part of its career advancement strategy.

Kiavi offers a comprehensive benefits package for its Business Development Representatives, including health insurance, a 401(k) plan with matching contributions, flexible time off, and various wellness initiatives. The company believes in supporting its employees' overall well-being both in and out of work.

In this role, I would leverage various outbound strategies such as cold calling, email campaigns, and networking at industry events. It's essential to understand the target audience, their pain points, and to tailor my communication to highlight how Kiavi's solutions can add value to their business.

I would utilize a CRM system like Salesforce for tracking interactions and managing leads effectively. Prioritizing tasks based on engagement and the stage of the sales cycle would help me in maintaining organization and ensuring timely follow-ups.

In a previous role, I encountered a frustrated customer regarding a delayed service. I patiently listened to their concerns, apologized, and ensured them that I would escalate the issue to the relevant team. Following up and keeping them updated until resolution demonstrated my commitment to customer satisfaction.

I am motivated by the challenge of meeting and exceeding sales targets. Building relationships and helping customers find solutions that contribute to their success is extremely gratifying and drives me to perform at my best.

I would focus on understanding the specific needs of the lead and provide them with relevant information tailored to their situation. Utilizing clear and concise communication, I would highlight the unique features and benefits of Kiavi’s financing solutions to demonstrate how we can address their needs.

Teamwork is essential, especially in a sales role where collaboration with colleagues can lead to shared knowledge and improved strategies. For instance, sharing insights from leads can inform marketing efforts and enhance our overall approach to customer engagement.

Once, I closed a significant deal by actively listening to the client's needs and addressing their concerns in a way that aligned with our offerings. After conducting thorough research and preparing a tailored proposal, I maintained regular communication to ensure their questions were answered promptly, ultimately leading to a successful deal.

Utilizing tools like CRM software and analytics can greatly enhance my efficiency in tracking leads, understanding customer behavior, and identifying trends. Data-driven decisions allow me to personalize my outreach strategies, focusing on the most promising prospects.

Kiavi's commitment to using technology and data to simplify access to capital for real estate investors stands out. The company’s awards and recognition in the industry reflect its innovative approach and dedication to customer success, which are key differentiators.

I would focus on qualifying leads before setting appointments. Once a potential client is interested, I would ensure to communicate the value they would gain from the meeting with the Director, addressing any preliminary questions they might have to facilitate a smoother appointment setting process.