Job details

Customer Care Specialist

Kiavi is a leading private lender in the real estate investment space, seeking a Customer Care Specialist to support mortgage loan activities and provide exceptional customer service.

Skills

Strong customer relationship skills
Ability to handle customer issues with ownership
Proficiency in Excel and Microsoft Office
Knowledge of mortgage-related guidelines and regulations
Experience with Salesforce is a plus
Fluency in written and spoken Spanish

Responsibilities

Resolve customer inquiries and requests related to mortgage loans
Contact borrowers to address payment issues
Identify borrowers at risk of default and determine best approach
Document customer interactions in Kiavi's system
Process mortgage payoffs and verifications
Assist in updating borrower bank account information

Education

Bachelor’s Degree

Benefits

Medical, Dental, and Vision Insurance with competitive premiums
Health Savings Account contributions
Disability and Life Insurance coverage
Flexible remote work policy
Generous Paid Time Off and Leave policies
401(k) with company match
Product Ownership mindset
Opportunities for stock option grants

To read the complete job description, please click on the ‘Apply’ button

Kiavi Glassdoor Company Review

4.3

Kiavi DE&I Review

4.2

CEO of Kiavi

Arvind Mohan

Approve of CEO

By Kiavi

Homeownership has always been an important part of American life. But now, just as Millennials are hitting the peak age for buying their first homes, fewer new homes are being built. Today there are 33% fewer new homes constructed than just 15 yea...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Banking & Lending

TEAM SIZE