Senior Sales Manager

As a Senior Sales Manager at Highgate, your primary responsibilities include developing and executing sales strategies to increase revenue, maintaining relationships with key clients, and collaborating with other departments to ensure the success of hotel operations. You will be actively involved in identifying new business opportunities, conducting market research, and leveraging Highgate's proprietary tools to analyze revenue performance.

To be considered for the Senior Sales Manager position at Highgate, candidates typically need a bachelor's degree in business or hospitality management and several years of relevant sales experience within the hospitality industry. Strong communication, negotiation, and analytical skills are crucial, as well as a proven track record of exceeding sales targets and building fruitful client relationships.

Highgate supports its Senior Sales Managers by providing access to industry-leading revenue management tools, comprehensive training programs, and a collaborative working environment. With guidance from experienced executives and exposure to diverse markets, you'll have the resources needed to formulate successful sales strategies and exceed performance metrics.

The work culture for Senior Sales Managers at Highgate is dynamic and collaborative. Highgate fosters an environment of creativity and innovation, encouraging its team members to bring their ideas to the table. With a focus on professional development, team members enjoy working in a supportive setting that celebrates success while fostering individual growth within a vibrant hospitality community.

Highgate provides excellent career growth opportunities for Senior Sales Managers, including potential advancement to regional or area sales leadership roles. The company values internal promotions and encourages continuous professional development, ensuring that team members have pathways to further their careers within the expansive Highgate portfolio.

When answering this question, consider discussing specific strategies such as leveraging relationships with event planners, utilizing digital marketing, or participating in industry networking events. Tailor your response to show your understanding of the hospitality landscape and how these strategies can directly impact revenue growth.

Demonstrate your problem-solving skills by discussing techniques like active listening, empathy, and providing tailored solutions. Share an example where you successfully overcame a client's objections and what the outcome was, reinforcing your ability to foster positive client relationships.

Prepare a specific example that highlights your skills and proactive approach. Focus on your strategies, what actions you took to surpass those targets, and the positive impact it had on the team or business, showcasing your results-driven mentality.

Discuss the importance of lead scoring or categorization based on potential revenue, urgency, or alignment with your portfolio's strengths. Mention tools or methods you use to maintain organization and ensure you allocate your time effectively.

Mention specific Customer Relationship Management (CRM) tools, reporting software, or any revenue management systems you've used. Highlight how these tools helped you streamline processes, create reports, or analyze performance to drive sales.

Show your dedication to continuous learning by discussing industry publications, networking with other professionals, attending conferences, or using market analytics tools. Emphasize how staying informed enables you to make strategic decisions.

Highlight the importance of collaboration by sharing examples of how you worked closely with operations to ensure seamless service delivery and client satisfaction, demonstrating your ability to bridge the gap between sales and operations.

Research Highgate's unique offerings and initiatives, such as its commitment to innovation, strong market presence, and focus on client relationships. Use this understanding to articulate what excites you about joining Highgate.

Explain your client relationship-building process focused on communication, understanding clients’ needs, and providing exceptional service. Share how you maintain connections beyond the initial sale to foster repeat business.

Discuss key performance indicators (KPIs) such as revenue growth, conversion rates, and client retention rates. Describe how you regularly assess performance and make necessary adjustments to ensure ongoing success.