Patient Service Representative (Administrative Specialist II)

Public Health - Seattle & King County is seeking a Patient Service Representative (Administrative Specialist II "AS II") to join a vibrant, multi-disciplinary, and diverse team at our Federal Way and Midway public health centers, to deliver health services to the county's most vulnerable people. The Patient Service Representative will support the First Steps (Maternity Support Services/Infant Case Management) and Sexual & Reproductive Health (SRH) programs.The First Steps program provides services to families during pregnancy, infancy, and early childhood. The programs function as a multidisciplinary team comprised of Nutrition Assistants, Dietitians, Public Health Nurses, a Community Health Worker, and a Social Worker. These programs provide food, nutrition education, case management, referrals, and service linkages to some of our most vulnerable populations in order to improve pregnancy, birth, and early childhood health outcomes.The SRH program is a nationally recognized provider of sexual and reproductive health services, including birth control, pregnancy testing with options counseling and referrals, sexually transmitted infection services, and breast and cervical cancer screenings. We offer high quality, confidential care to all members of our community regardless of ability to pay. Our clients are culturally, socially, and linguistically diverse.The Administrative Specialist (ASII) is a frontline staff who interacts with customers to address their needs, ensure they have health insurance, schedule appointments, and/or provide information about the First Steps program and King County Public Health services. Additionally, this position collaborates and coordinates with nurses, social workers, nutritionists, interpreters, and other ASIIs to deliver preventative health services to Medicaid-eligible and qualifying pregnant and post-pregnant individuals, infants, and their families from a broad range of cultures, communities, backgrounds, and experiences.This position supports and advances the Community Health Services Division's values for fair and culturally competent service delivery; innovative, effective, and efficient application of resources; and a culture of performance, expanding opportunities to seek input, listen, and respond to clients.Community Health Services assures the provision of clinical health care services in King County through policy and planning work with partners and through the direct provision of clinical services. Community Health Services include parent-child health services, preventive and primary care services, oral health, homeless health care, youth health services, Integrated Behavioral Health services, outreach, WIC, refugee services, Access and Outreach, Black Community Equity Team, children's health services, dental clinics and other resources, Sexual and Reproductive Health, Emergency Medical Services, food insecurity screening, health insurance navigation, Health services for the homeless, immunization, Public Health Centers, resources for child care facilities, school health and teen health, and pharmacy services.Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and mental illnesses. This position supports and advances the Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, expanding opportunities to seek input, listen, and respond to clients.BackgroundTemporary opportunity. Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last six months. However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result, the end date of this position may be adjusted based on those decisions. The County and the Department continue to work to secure long term funding sources.This vacancy can also be filled as a Special Duty opportunity. For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.(For roles with Pool Hiring Language Only) Note: This posting will create a list of qualified candidates that may be considered for selection of additional career service, term limited temporary (TLT), short-term temporary (STT), or special duty assignment (SDA) vacancies over the next 6 months.Commitment To Equity and Social JusticeNamed after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspxWork Schedule This is a full-time, onsite, opportunity. Workdays and hours will vary based on business needs. Currently 8:00-5:00 Monday - Friday with some Saturdays or evening hours to meet client/business needs.Work Location Federal Way Public Health Center (33431 13th Pl S, Federal Way, WA 98003), HealthPoint Midway (26401 Pacific Hwy S, Des Moines, WA 98198) and Auburn Public Health Center (901 Auburn Way N, Auburn, WA 98002) are the primary work locations. The candidate may work at various King County Public Health Centers and satellite offices based on business need and must have the ability to travel to sites throughout King County. On occasion, travel between sites may be required on the same day. A County vehicle may be available for use.The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include:• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth• Utilizing language interpreters when appropriate to meet clients' needs• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA lawsDuring and after client visits, responsibilities include:• Accurately completing documentation and data information for billing in a timely fashion• Processing referrals for field staff• Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties• Other duties include using a variety of computer programs including:• Epic (an electronic health record program)• Microsoft Office productsOur ideal candidate will demonstrate the following (Minimum):• Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, and experiences. Have experience advancing Equity, Social and Racial Justice.• Are computer-savvy and able to learn to use new computer programs and technical tools quickly• Experience working with multi-cultural people and experience working with people going through life stressors• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions• Maintain confidentiality of client information• Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them• Can maintain their composure under pressure• Are committed to working with diverse populations with cultural humility• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office suppliesThe most competitive applicants will have the following experiences and qualifications (Desired):• Bilingual and/or bicultural, English/Spanish or other language commonly spoken by our clients• Experience with Electronic Practice Management systems/EHRs, such as EpicForbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.Who May Apply open to all applicantsApplication ProcessIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.The following items are required to be considered for this vacancy:• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.Necessary Special Requirements• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.• valid WA state driver license and the ability to travel within specified territory• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.Union Membership represented by PRTOEC17ContactFor questions about the application process, contact Catherine Fitzpatrick, Sr. HR Analyst, at Catherine.fitzpatrick@kingcounty.gov.