Principal Renewals Specialist
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The global renewals team at Klaviyo focuses on retaining and expanding customer relationships by ensuring clients continue to see value in Klaviyo's platform. The team works closely with Customer Success, Sales, and other GTM teams to drive retention, reduce churn, and maximize renewal rates.
The Principal Renewals Specialist will own and drive timely renewals for contracted Klaviyo customers. They partner with Customer Success and Growth teams to manage renewals, handle upsells, and streamline processes. They thrive in a fast-paced environment, ensuring smooth execution through strong organization and cross-functional collaboration.
How You'll Make a Difference:
- Strategic Renewal Ownership – Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals.
- Executive-Level Customer Engagement – Engage directly with senior stakeholders (e.g., CFOs, CIOs) to reinforce Klaviyo’s value proposition, mitigate churn risks, and drive expansion opportunities.
Mentorship & Leadership – Act as a subject matter expert, mentoring Senior Renewals Managers and contributing to the development of best practices within the renewals function.
- Cross-Functional Collaboration: Coordinate with internal teams, including sales, customer success, operations and finance, to ensure alignment on renewal strategies and customer needs.
- Renewal Risk Mitigation – Identify at-risk renewals early and implement proactive retention strategies by collaborating with Customer Success, Sales, and Product teams.
- Advanced Forecasting & Business Insights – Provide deeper analytical insights into renewal trends, customer retention patterns, and potential revenue leakage to inform executive decision-making
- Process & Tool Optimization – Lead initiatives to refine and scale the renewal process, including automation, playbook development, and cross-functional workflow enhancements.
Who You Are:
- Experience: A minimum of 8 years of experience in renewals, account management, or a related customer-facing role, preferably within the software or technology industry.
- Communication Skills: Excellent verbal and written communication abilities, with a talent for negotiating and closing renewals.
- Analytical Skills: Strong analytical mindset, capable of interpreting data to drive decision-making and process improvements.
- Organizational Skills: Ability to manage multiple renewal cycles simultaneously, demonstrating strong organizational and time-management skills.
- Technical Proficiency: Familiarity with CRM tools and renewal management systems to track and build reports to manage customer contracts effectively.
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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Are you ready to take on a pivotal role as a Principal Renewals Specialist at Klaviyo in Boston, MA? At Klaviyo, we celebrate the unique backgrounds and experiences of every team member, creating an inclusive culture where you can thrive. You'll be an essential part of our global renewals team, focusing on nurturing and expanding customer relationships and ensuring they continue seeing the immense value in our platform. In this energetic and fast-paced environment, you'll collaborate closely with Customer Success, Sales, and various go-to-market teams to enhance customer retention and boost renewal rates. As the Principal Renewals Specialist, you'll master the art of strategic renewal ownership, manage relationships with senior-level stakeholders to mitigate churn risks, and lead initiatives to streamline processes and automate workflows. Your expertise will not only impact renewal strategies but also allow you to mentor aspiring Senior Renewals Managers, sharing best practices that drive success. If you're excited about using your analytical prowess to forecast trends and offer insights to inform crucial decisions, then this role is tailor-made for you. Come join us at Klaviyo, where we empower you to make a difference and support your growth while enjoying a vibrant culture of learning and generous benefits.
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Klaviyo is a global technology company committed to providing a marketing automation platform, used primarily for email marketing and SMS marketing by approximately 143,000 e-commerce merchants.
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