SMS Implementation Consultant

Implementation Consultants at Klaviyo are a critical part of our Customers’ success, providing the highest quality implementation experience by delivering exceptional guidance, executing effectively on key launch tasks and demonstrating deep product expertise. An Implementation Consultant is a highly motivated professional with a proven record of proactively managing projects, implementing products for customer accounts, delivering on schedule, and yielding high customer satisfaction.

As an SMS Implementation Consultant, you will be the first point of contact with new Klaviyo SMS customers, working with them to understand their key marketing goals and the complexity of their tech stack, Klaviyo Email setup, building and owning the appropriate project plan, and leading both the customer and internal project teams to execute the plan. You will work closely with the full Klaviyo Account Team to drive customers forward, ensuring customers see value quickly, key stakeholders are informed, challenges are identified early, mitigation strategies are built and executed, and customers leave the implementation stage set up to achieve long-term success.

How you will make a difference:

• Effectively implement new SMS customers, leading them through platform migration, executing on customer use cases and key milestones to fast-track value.
• Lead the implementation phase for SMS customers including managing project scope, budget, plan, resources, and timeline.
• Build strong stakeholder relationships through effective communication with internal and external stakeholders.
• Successfully complete projects by providing visibility into risk and driving accountability to reach customer goals.
• Provide both strategic and technical best practices in building Klaviyo solutions for customers unique requirements.
• Understand each customer’s existing tech stack and make best practice recommendations for their integration with Klaviyo.
• Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform
• Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long term success.
• Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals.
• Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.)

Who you are:

• 2+ years SaaS implementation experience 
• A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions
• Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers.
• Experienced with Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advance use cases
• An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.)
• A strong project manager with a track record of independently driving outcomes on time
• Collaborates with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment