New Patient Referral Coordinator

To qualify for the New Patient Referral Coordinator position at Chest Medicine Associates, candidates should possess a high school diploma or G.E.D. equivalent. Experience with referrals is preferred, as is prior work in a medical office environment and familiarity with electronic medical records. Strong organizational skills and the ability to maintain strict confidentiality are crucial for this role.

As a New Patient Referral Coordinator at Chest Medicine Associates, your main responsibilities include sorting and prioritizing new incoming requests for consultations, creating patient charts in EMR, entering demographic and insurance information, and ensuring accurate patient registration. Additionally, you'll schedule appointments and enroll patients in our patient portal.

The New Patient Referral Coordinator position at Chest Medicine Associates can be either full-time or part-time based on your preferences and availability. This flexibility allows individuals from various backgrounds to apply and find a work-life balance that suits them.

Chest Medicine Associates provides a competitive benefits package for the New Patient Referral Coordinator role, which includes health, dental, and vision insurance, a 401K plan with profit sharing, PTO, and paid holidays. These benefits are eligibility-based, depending on the number of hours worked.

The pay for the New Patient Referral Coordinator position at Chest Medicine Associates ranges from $20 to $23 per hour, making it a competitive option in the South Portland area for those looking to make a meaningful contribution in healthcare.

Working as a New Patient Referral Coordinator at Chest Medicine Associates entails being part of a supportive and collaborative team. The role is based in our South Portland office, where you'll interact with healthcare professionals and patients. The office maintains a professional atmosphere while prioritizing patient care and confidentiality.

A typical day for a New Patient Referral Coordinator at Chest Medicine Associates involves receiving and sorting new patient referrals, creating electronic charts, entering data, scheduling appointments, and ensuring patients' information is accurate and accessible. The role also involves engaging with patients through phone communication, making it dynamic and rewarding.

In your answer, provide specific examples of your past experience managing patient referrals, including the systems you've used. Highlight your organizational skills and how your attention to detail ensures that requests are processed accurately and efficiently.

To answer this question, discuss the importance of maintaining confidentiality and share strategies you implement in your current or previous roles, such as handling documents securely and following HIPAA guidelines.

When you respond, point out your familiarity with EMR systems and the types of data entry you've performed. Mention how this experience has prepared you for creating and managing patient charts effectively.

Discuss your approach to prioritization and organization when managing multiple tasks. Provide examples of tools or methods you've used in the past to keep track of requests and ensure timely responses.

To effectively answer this, describe a specific situation where you dealt with a challenging patient. Focus on how you remain calm, use active listening skills, and employ empathy to resolve issues while maintaining professionalism.

This question allows you to demonstrate accountability. Discuss a specific mistake, how you caught it, the steps you took to correct it, and what you learned to avoid similar mistakes in the future.

Highlight qualities such as strong communication skills, attention to detail, and the ability to work under pressure. You might also discuss your belief in teamwork and the importance of compassion in healthcare.

Describe the step-by-step process you would use to enroll a patient in the portal. Mention any system knowledge or previous experience that would help in making the process smooth for the patient.

Share your interest in the organization based on its mission, values, and community impact. Connect your personal career goals with what Chest Medicine Associates offers and how you want to contribute to patient care.

Discuss methods you use to double-check information when scheduling appointments. These could include repeating back details, confirming the patient's information, and using scheduling software effectively.