Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Success Manager (Mid Market) (Hybrid) image - Rise Careers
Job details

Customer Success Manager (Mid Market) (Hybrid)

KnowBe4, the provider of security awareness training and simulated phishing platform, is looking for a Customer Success Manager to build relationships with customers, maximize customer lifetime value, and deliver exceptional customer experience.

Skills

  • Verbal and written communication skills
  • Customer service skills
  • Time management and organization skills
  • Negotiation skills
  • Collaborative and teamwork skills

Responsibilities

  • Build relationships with new customers and understand their objectives
  • Develop strategies to achieve customer objectives
  • Manage onboarding process for new customers
  • Monitor customer usage and health metrics
  • Conduct periodic business and strategic engagement reviews with customers
  • Drive cross-functional initiatives to improve customer experience
  • Assist with customer renewals and upsell opportunities
  • Meet and exceed performance metrics and bookings targets

Education

  • Associate’s degree or equivalent work experience in IT Security Field

Benefits

  • Monthly bonuses
  • 401k matching
  • Fully paid medical insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Certification reimbursement
  • Gym benefits
  • Modern work environment with relaxed dress code
To read the complete job description, please click on the ‘Apply’ button
KnowBe4 Glassdoor Company Review
4.1 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
KnowBe4 DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of KnowBe4
KnowBe4 CEO photo
Stu Sjouwerman
Approve of CEO

KnowBe4 is the world's largest provider of security awareness training and simulated phishing platforms.

59 jobs
MATCH
Calculating your matching score...
BADGES
Badge ChangemakerBadge Diversity ChampionBadge Future MakerBadge Global CitizenBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
May 7, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
MyEyeDr. Hybrid No location specified
Posted last month
Company
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Company
Posted 5 months ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning