Renewal Specialist (KCM) role at KnowBe4, a leading security awareness training platform, involves coordinating with customers and internal teams to facilitate renewals, add-ons, and upsells. The ideal candidate should have sales experience, excellent communication skills, and be proactive in managing opportunities.
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Skills
Sales and negotiation skills
Customer service
Time management
Verbal and written communication
Teamwork
Responsibilities
Manage opportunities within customer portfolio
Strategize on renewals, add-ons, and upsells
Negotiate with customers
Generate pricing quotes
Maintain opportunity pipeline
Education
Associate’s Degree or equivalent work experience
Familiarity with IT Security Field
Benefits
Monthly bonuses
401k matching
Fully paid medical insurance
Paid time off
Parental leave
Tuition reimbursement
Gym benefits
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