Maintenance Tech (CNC)

As a Maintenance Tech (CNC), your key responsibilities will include responding to customer inquiries, diagnosing CNC equipment issues, and providing expert guidance on maintenance and operation. You'll be the go-to person for customers who need assistance with machines from various brands like Haas and Mazak. Your role is crucial in ensuring customer satisfaction through clear and professional communication.

To qualify as a Maintenance Tech (CNC), you'll need extensive hands-on experience with CNC machinery and a deep knowledge of machine setup and maintenance. Excellent verbal and written communication skills are essential for effectively assisting clients remotely. Additionally, being located in Illinois is a requirement for this remote role.

As a Maintenance Tech (CNC), you can enjoy a range of outstanding benefits, including low-cost medical and dental insurance. This part-time position of 30 hours per week also offers flexibility in work hours, allowing for a healthy work-life balance. On top of that, you'll receive comprehensive training to ensure your success in the role.

The training process for new Maintenance Techs (CNC) is thorough and geared toward ensuring you are well-prepared for the role. You'll receive detailed onboarding that covers troubleshooting techniques, equipment maintenance, and customer communication strategies. Our goal is to provide you with all the tools you need to succeed in supporting our customers.

Yes, the Maintenance Tech (CNC) role is fully remote, allowing you to work from the comfort of your home in Illinois. This means you'll need a reliable internet connection and a quiet workspace. You'll be communicating with customers via phone and email, making it essential to be self-motivated and disciplined while working independently.

When answering this question, share specific examples of situations you've encountered while troubleshooting different brands of CNC machines. Highlight your systematic approach, the challenges faced, and how you resolved the issues, ensuring to mention any key brands you're familiar with.

Discuss the importance of clear, concise communication in your answer. You can mention techniques like active listening, using layman's terms for technical issues, and confirming understanding by summarizing key points with the customer.

Explain your organization skills and how you prioritize based on urgency and complexity. Consider mentioning the importance of keeping customers informed about response times and ensuring you meet their needs efficiently.

In your response, emphasize your commitment to continuous learning through methods like attending workshops, reading industry publications, and following online forums or communities. Mention how you apply this knowledge to your work.

Describe your approach to managing difficult conversations with empathy and professionalism. Highlight your skills in de-escalation and problem-solving, focusing on listening to the customer's concerns and working collaboratively to resolve their issue.

List specific brands and types of CNC machinery you've worked with extensively. Emphasize your depth of knowledge and hands-on experience while indicating how this expertise will help you excel in the role.

Share a specific case where you identified a problem and implemented a solution that resulted in improved efficiency, productivity, or customer satisfaction. Detailing the steps you took and the outcomes achieved will showcase your value.

Discuss your strategies for creating an effective home office environment. Touch on aspects like minimizing distractions, setting a structured work schedule, and utilizing technology for communication and task management.

Reflect on your passion for CNC technology and helping others solve problems. Sharing a personal connection, such as enjoyment in the creative and technical aspects, can make your answer more relatable.

Express your willingness to adapt and learn new tools quickly. You might want to mention past experiences, how you seek resources or training, and your strategies for incorporating new technologies into your workflow.