Community Health Worker

The primary responsibilities of a Community Health Worker at Strive Health include liaising between underserved populations and health service systems, establishing trust, and promoting access to necessary healthcare resources. A CHW helps with enrollment in services, manages paperwork, follows up on referrals, advocates for patients, assists with care coordination, and actively builds resource inventories across multiple states.

To become a Community Health Worker at Strive Health, candidates should ideally have at least two years of related experience or education. A Community Health Worker Certification is essential for specific states, including Indiana. Additionally, efficient transportation, a driver's license, and the ability to provide in-person patient care will be required for this role.

A successful Community Health Worker at Strive Health should possess strong communication and organizational skills, critical thinking abilities, and a deep understanding of community resources. Being empathetic, relational, and dedicated to our core values—care, excellence, tenacity, innovation, and fun—are key attributes for making a difference in our patients’ lives.

Strive Health is committed to supporting its Community Health Workers through competitive compensation, a comprehensive benefits package, and opportunities for professional development. Employees receive access to health benefits, paid time off, and wellness resources to foster personal and professional growth within a positive work environment.

Cultural competence is crucial for a Community Health Worker at Strive Health, as the role involves serving diverse and vulnerable populations. Understanding cultural nuances allows CHWs to build trust and effectively address the unique health needs and barriers faced by the communities they support, ensuring better healthcare access and outcomes.

During your answer, outline how you approached the situation with empathy and understanding, detailing the steps you took to earn the patient's trust. Highlight specific techniques, such as listening actively or providing personalized care, and conclude with the positive outcome of that trust-building effort.

It's essential to demonstrate an awareness of cultural sensitivity. Talk about your experience in adapting communication styles, being open-minded, and researching cultural backgrounds to provide respectful and effective care tailored to each patient's needs.

Explain your approach to resource mapping and outreach. Discuss how you identify resources, maintain relationships with local providers, and utilize collaboration to ensure seamless patient access to the healthcare and social services they need.

Elaborate on your organizational skills and prioritization methods. You might mention tools like to-do lists, scheduling systems, or digital platforms that help you manage time effectively and respond to urgent patient needs while maintaining overall care quality.

Discuss any relevant experience managing paperwork, processing applications, or tracking referrals. Explain the importance of accuracy and attention to detail in maintaining robust records for both patient interactions and community outreach efforts.

Share specific examples where you engaged with marginalized groups, focusing on the unique challenges they face and how you addressed those challenges by providing tailored support and education, ensuring they could access necessary health services.

Describe your methods for advocating on behalf of patients, emphasizing communication with healthcare providers, presenting data or feedback from patients, and ensuring patient concerns are addressed through appropriate channels.

Talk about how you have used data for patient tracking, identifying trends, and improving health outcomes. Explain how analyzing data enables you to proactively address patient needs and adjust strategies for outreach and support.

Outline your follow-up process, including how you track referrals, maintain communication with patients, and collaborate with other service providers. Stress the importance of persistence and thoroughness in ensuring that patients receive the care they need.

Reflect on your personal motivations for wanting to join Strive Health, emphasizing your alignment with the company's mission to transform kidney care and your passion for improving health outcomes for vulnerable communities.