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Solution Engineer - Post Sales

About Kognitos:
Kognitos is at the forefront of revolutionizing the trillion-dollar hyper-automation market. Our mission is to redefine how software is built and maintained by leveraging cutting-edge multi-agent automation platforms. We are pioneering advancements in agentic workflows, enabling machines to reason, plan, and execute tasks in a deterministic fashion.

Our approach up-levels debugging to English, bypassing traditional programming languages that struggle to adap

As a Solution Implementation and Automation Builder at Kognitos, you will play a key role in leading the implementation of our software solutions and assisting our clients in building automation. You'll utilize your technical expertise, particularly in Python programming, to develop tailored automation solutions that address complex business challenges. Additionally, you'll engage with clients, manage projects, and collaborate with internal teams to ensure successful project delivery.

Responsibilities:

  • Lead the implementation of software solutions, focusing on building Kognitos automations and streamlining processes for clients.

  • Develop customized automation solutions tailored to client needs.

  • Collaborate with internal teams to design and implement innovative solutions that address complex business challenges.

  • Engage with customers to understand their project requirements and objectives, providing expert guidance and support throughout the implementation process.

  • Conduct regular meetings with clients to discuss project plans, milestones, and deliverables, ensuring alignment with customer expectations.

  • Demonstrate strong project management skills to oversee the successful execution of implementation projects, managing timelines, resources, and budgets effectively.

  • Participate in internal meetings with engineers and Solution Consultants (SC) to address technical issues, troubleshoot code bugs, and ensure successful feature implementation.

  • Drive documentation efforts, ensuring comprehensive project plans and documentation are maintained throughout the project lifecycle.

  • Act as a technical leader within the organization, fostering collaboration and knowledge sharing among team members to enhance overall capabilities.

Requirements:

  • Bachelor's degree in Engineering or a related field is preferred.

  • Previous experience in a Professional Services or Consulting role, ideally with a focus on AI automation, data, or similar domains.

  • Startup experience is highly desirable, demonstrating adaptability and ability to thrive in dynamic environments.

  • Proficiency in Python programming is essential, with a strong understanding of automation principles and best practices.

  • Experience with API integration and familiarity with relevant automation platforms such as Blue Prism, Mulesoft, Databricks, and Snowflake is advantageous.

  • Demonstrated ability to balance technical expertise with an understanding of business processes, ensuring solutions meet both technical and business requirements.

  • Strong project management skills, with the ability to effectively prioritize tasks, manage timelines, and navigate through ambiguity.

  • Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.

  • Proven ability to take ownership of projects and drive them to successful completion, even in chaotic or high-pressure environments.


Final note

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal opportunities provider

Kognitos is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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Average salary estimate

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What You Should Know About Solution Engineer - Post Sales, Kognitos

If you're looking to dive into an exciting and dynamic role, the Solution Engineer - Post Sales position at Kognitos in San Jose might just be your next big step! At Kognitos, we're at the cutting edge of the hyper-automation market, and we're on a mission to change the game in how software is built and maintained. In this role, you'll be the driving force in implementing our innovative software solutions, working closely with clients to develop tailored automation that solves complex business challenges. Your technical expertise, especially in Python programming, will be instrumental as you collaborate with internal teams to create seamless automation experiences. You'll engage directly with customers, guiding them through their project requirements and ensuring that our solutions align perfectly with their goals. Project management is key here, as you'll need to juggle timelines, resources, and budgets effectively while keeping communication open and constructive. This role isn’t just about tech; it’s about building relationships and fostering collaboration among our talented team members. If you're passionate about transforming businesses through automation and have the skills to tackle any technical hurdles, Kognitos is the place for you! We believe in a diverse work environment and encourage applicants from all backgrounds to apply. Let's redefine the future of automation together!

Frequently Asked Questions (FAQs) for Solution Engineer - Post Sales Role at Kognitos
What are the responsibilities of a Solution Engineer - Post Sales at Kognitos?

As a Solution Engineer - Post Sales at Kognitos, you will lead the implementation of software solutions, specifically focusing on building automations tailored to client needs. Your role will involve collaborating with internal teams, managing projects, engaging with clients to understand their requirements, and ensuring successful project delivery. You will also be responsible for troubleshooting technical issues and driving documentation efforts.

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What qualifications are required for the Solution Engineer - Post Sales position at Kognitos?

Ideal candidates for the Solution Engineer - Post Sales role at Kognitos should possess a Bachelor's degree in Engineering or a related field, along with previous experience in a Professional Services or Consulting role focused on AI automation or data. Strong Python programming skills and a solid understanding of automation principles are essential. Familiarity with API integration and automation platforms such as Blue Prism and Mulesoft is an advantage.

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How does the role of a Solution Engineer - Post Sales at Kognitos differ from traditional engineering roles?

The Solution Engineer - Post Sales role at Kognitos uniquely combines technical expertise with a strong focus on client engagement. Unlike traditional engineering roles that may emphasize pure technical development, this position requires you to interact directly with clients, understand their business processes, and deliver tailored solutions that meet both technical and business requirements.

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What skills are most valued for a Solution Engineer - Post Sales at Kognitos?

In addition to technical skills like proficiency in Python programming, Kognitos values strong communication and interpersonal skills for the Solution Engineer - Post Sales role. Ability to manage projects effectively, prioritize tasks, and engage with both technical and non-technical stakeholders is crucial. Experience in adapting and thriving in a startup environment is also highly regarded.

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What does a typical day look like for a Solution Engineer - Post Sales at Kognitos?

A typical day for a Solution Engineer - Post Sales at Kognitos will involve engaging with clients, leading project meetings to discuss milestones, and collaborating with internal teams to troubleshoot any technical challenges. You will spend time developing customized automation solutions, updating documentation, and ensuring that projects are on track and aligned with customer expectations.

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Common Interview Questions for Solution Engineer - Post Sales
Can you describe your experience with Python programming in automation?

When answering this question, focus on specific projects where you've used Python to create automation solutions. Tackle the challenges you faced, how you implemented best practices, and the outcomes of your work. Highlight any libraries or frameworks you've used that could be relevant to Kognitos.

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How do you manage challenging client expectations during a project?

Discuss the importance of clear communication and setting realistic timelines. Share specific strategies you've used in the past, such as regular updates and more engaging meetings to ensure that all parties are aligned and to mitigate any risks.

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Describe a time when you had to troubleshoot a complex technical issue.

Select a specific example that showcases both your technical skills and your problem-solving approach. Illustrate how you identified the issue, collaborated with team members, and implemented a solution effectively.

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What is your process for gathering project requirements from clients?

Outline the steps you take to understand a client’s needs, including conducting interviews, clarifying objectives, and documenting requirements. Emphasize the importance of focusing on both technical and business aspects.

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What strategies do you use for effective project management?

Discuss methodologies you are familiar with, such as Agile or Scrum, and how you've applied them in your previous roles. Mention tools you use for tracking progress and managing resources and your approach to prioritizing tasks.

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How do you ensure the automation solutions you build are scalable?

Talk about your approach to designing solutions with scalability in mind, including coding practices, modular design, and testing. Share examples of how you've helped a project scale effectively.

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What do you do when you're faced with a tight deadline?

Describe strategies you implement, such as prioritizing critical tasks, collaborating with the team, and maintaining open communication with clients. Provide a real-world example of successfully meeting a deadline under pressure.

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Can you give an example of how you've worked with cross-functional teams?

Share an example that shows your ability to bridge gaps between technical and non-technical teams. Emphasize communication strategies that were effective in aligning team goals and objectives.

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How do you stay updated with the latest trends in automation technologies?

Discuss the resources you use to keep informed, such as industry blogs, webinars, conferences, or professional networks. Provide examples of how you have applied new knowledge to enhance your work.

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Why do you want to work as a Solution Engineer - Post Sales at Kognitos?

Articulate your enthusiasm for Kognitos’ mission in the hyper-automation space. Connect your personal values to the company's goals, and share your passion for utilizing your skills to make an impact in innovative environments.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 21, 2024

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