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Associate Principal Engineer - Salesforce Implementation Product Owner - job 1 of 2

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

We are looking for an experienced candidate with hands-on experience as a Product Owner / Business Analyst for a Salesforce Platform implementation.

Key Responsibilities:

Requirements Gathering:

  • Collaborate with stakeholders to understand business requirements, goals, and challenges.
  • Conduct interviews, workshops, and meetings to capture detailed business requirements and translate them into functional specifications.
  • Create user stories, use cases, and process flow diagrams to document requirements.

Salesforce Solution Design:

  • Work closely with Salesforce developers and architects to design solutions that meet business needs.
  • Ensure that Salesforce solutions align with best practices and leverage platform features such as Sales Cloud, Service Cloud, Experience Cloud, and more.
  • Identify opportunities for Salesforce automation, integrations, and customizations to optimize business processes.
  • Create wireframes, mock-ups, and prototypes to visualize Salesforce features and enhancements.
  • Ensure solutions are user-friendly and meet both functional and non-functional requirements.

Stakeholder Management:

  • Act as a liaison between business teams and the technical Salesforce development team.
  • Communicate project status, risks, and solutions clearly to all stakeholders.
  • Ensure alignment between business expectations and Salesforce project deliverables.

Testing and Quality Assurance:

  • Develop test plans and test cases to ensure that Salesforce solutions meet functional requirements.
  • Facilitate user acceptance testing (UAT) with business stakeholders and provide support during testing phases.
  • Validate the quality of deliverables to ensure that they meet business needs before deployment.

Process Optimization:

  • Analyze existing business processes and recommend improvements using Salesforce capabilities.
  • Propose automation solutions to streamline workflows, enhance productivity, and reduce manual effort.

Documentation and Training:

  • Prepare detailed documentation of Salesforce processes, configurations, and customizations.
  • Create user manuals, guides, and training materials to support end-users in adopting Salesforce solutions.
  • Conduct training sessions to ensure users are proficient in new Salesforce features and functionalities.
  • Create and maintain comprehensive documentation, including requirement specifications, process flows, and user guides.

Qualifications

Must Have skills: Scrum Product Owner, Travel & Logistics - General Experience, Tourism, Sales cloud, Business Analysis.

  • 8+ years of experience as a Business Analyst, with at least 5-6 years working on Salesforce projects.
  • Hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud or other Salesforce products.
  • Proven experience in gathering and documenting business requirements, creating user stories, and developing functional specifications.

Skills:

  • Strong understanding of Salesforce capabilities and best practices.
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
  • Proficiency in project management tools (e.g., Jira, Trello) and Salesforce tools like Salesforce Lightning, Process Builder, and Flow.
  • Proficiency in creating detailed documentation and user stories.
  • Fluent in Spanish & English language
  • Available to travel frequently to Mexico for weeklong periods.

Preferred Skills:

  • Salesforce certifications such as Salesforce Certified Administrator or Business Analyst are highly desirable.
  • Exposure to Salesforce CPQ.
  • Travel & Tourism sector experience.
  • MBA or advanced degree is a plus.
  • Agile methodologies/Scrum certifications.

Average salary estimate

$95000 / YEARLY (est.)
min
max
$70000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Principal Engineer - Salesforce Implementation Product Owner, Nagarro

Are you ready to elevate your career as an Associate Principal Engineer - Salesforce Implementation Product Owner with our dynamic Digital Product Engineering company? We are on the lookout for a talented individual who has hands-on experience as a Product Owner or Business Analyst specifically for Salesforce platform implementations. In this fully remote role based in Mexico, you'll be collaborating with various stakeholders to gather detailed business requirements while conducting engaging interviews and workshops. You'll get the chance to work closely with a team of skilled Salesforce developers and architects, creating solutions that not only meet business goals but also enhance user experience. Your expertise in Salesforce capabilities, notably in Sales Cloud and Service Cloud, will be invaluable as you design and optimize automation solutions, ensuring that everything aligns with best practices. As the liaison between business teams and our technical Salesforce team, you’ll keep everyone informed with clear communication regarding project status, risks, and anticipated outcomes. Additionally, your experience will shine as you lead the charge in user acceptance testing and validation of deliverables, ensuring that we meet all functional requirements prior to launch. If you have a flair for process optimization, plus a knack for crafting comprehensive documentation and user training materials, you may just be the perfect fit for this role. Join us, and let's create inspiring digital experiences together!

Frequently Asked Questions (FAQs) for Associate Principal Engineer - Salesforce Implementation Product Owner Role at Nagarro
What are the primary responsibilities of an Associate Principal Engineer - Salesforce Implementation Product Owner?

As an Associate Principal Engineer - Salesforce Implementation Product Owner, your key responsibilities include collaborating with stakeholders to gather and document business requirements, working with Salesforce developers to design effective solutions, leading stakeholder management to ensure alignment with project expectations, and facilitating user acceptance testing to validate deliverables.

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What qualifications are needed for the Associate Principal Engineer - Salesforce Implementation Product Owner position?

Candidates for the Associate Principal Engineer - Salesforce Implementation Product Owner position should have at least 8 years of experience as a Business Analyst, with a minimum of 5-6 years focused specifically on Salesforce projects. Proficiency in Salesforce products, strong communication skills, and experience in project management tools like Jira or Trello are also essential.

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How does the role of Associate Principal Engineer - Salesforce Implementation Product Owner contribute to project success?

The Associate Principal Engineer - Salesforce Implementation Product Owner plays a crucial role in project success by acting as a bridge between technical teams and business stakeholders. By understanding and translating business needs into functional specifications and maintaining clear communication, this role helps cater Salesforce solutions that genuinely resonate with user expectations.

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What skills can help in performing well as an Associate Principal Engineer - Salesforce Implementation Product Owner?

Strong analytical and problem-solving skills, a solid understanding of Salesforce's capabilities and best practices, and proficiency in creating detailed documentation are critical for thriving as an Associate Principal Engineer - Salesforce Implementation Product Owner. Additionally, being fluent in both Spanish and English enhances your ability to communicate effectively with diverse teams.

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Is prior experience in the Travel & Tourism sector beneficial for the Associate Principal Engineer - Salesforce Implementation Product Owner role?

Yes, having experience in the Travel & Tourism sector can be quite beneficial for the Associate Principal Engineer - Salesforce Implementation Product Owner role. This background can provide valuable insights into industry-specific challenges and customer requirements, which can lead to more tailored and effective Salesforce solutions.

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Common Interview Questions for Associate Principal Engineer - Salesforce Implementation Product Owner
Can you describe your experience with Salesforce platforms as an Associate Principal Engineer?

When answering this question, focus on specific projects where you've utilized Salesforce Sales Cloud, Service Cloud, or other relevant products. Highlight any challenges faced, how you approached them, and the positive outcomes achieved from your solutions.

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How do you gather and document business requirements effectively?

Discuss your approach to engaging with stakeholders through interviews, workshops, and meetings. Mention tools or methodologies you use to create user stories and process diagrams, and emphasize the importance of clear communication and stakeholder involvement.

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What is your process for working with Salesforce developers to implement solutions?

Outline your collaborative approach, explaining how you ensure that the developers understand the business needs and functional specifications. Highlight your role in facilitating communication and addressing any concerns or questions during the implementation.

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How do you manage stakeholder expectations throughout a project?

Share strategies you employ to keep stakeholders informed of project status, address risks, and ensure alignment on deliverables. Emphasize the importance of regular updates and open communication channels to maintain trust and manage expectations.

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Explain the importance of user acceptance testing (UAT) in Salesforce projects.

UAT is crucial as it ensures that the Salesforce solutions meet the business needs before deployment. Discuss how you facilitate UAT, the types of problems you look for, and how you support stakeholders during this process to ensure their satisfaction with the project.

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Can you provide a specific example of process optimization you've achieved using Salesforce?

Provide a detailed example of how you analyzed existing workflows and implemented Salesforce features that resulted in increased efficiency or reduced manual effort. Highlight the impacts this had on the team and overall business processes.

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What documentation practices do you follow to ensure clarity and accessibility?

Discuss the documentation standards you adhere to, including the types of documents you create, your approach to keeping them updated, and how you ensure that they are user-friendly for stakeholders and end-users alike.

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How do you stay current with Salesforce updates and best practices?

Mention any online resources you follow, such as Salesforce documentation, blogs, or forums, along with any relevant training or certification courses you're taking. Highlight your commitment to continuous learning to remain proficient in Salesforce.

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What are your strategies for creating effective user stories?

Explain your process for identifying user needs and translating them into actionable user stories, including how you incorporate feedback from stakeholders and ensure that each story aligns with the overall project goals.

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How do you approach integrating Salesforce with other systems?

Talk about your experience with system integrations and how you've collaborated with technical teams to ensure seamless connectivity. Highlight your understanding of APIs and the importance of data flow between systems.

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Nagarro's mission statement is "To make distance irrelevant between intelligent people." This indicates that people who are intelligent will use trust and understanding to bridge the distance among themselves; and make distance irrelevant when dea...

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Full-time, remote
DATE POSTED
December 8, 2024

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