Key Account Manager

Ignite the Future of Education at Kognity 

Are you passionate about building strong relationships and driving customer success? Do you excel at managing accounts and ensuring that customers achieve their goals? Join Kognity as our next Account Manager and be a key player in transforming the educational landscape by helping schools and educators maximize the value of our platform.

Why Kognity is where you belong:

• ✨ Educational Innovation: Join a cutting-edge EdTech company that is shaping the future of learning. Your contributions will directly influence solutions that empower teachers and students globally.

• ✨ Global Reach: Be part of a product used in 120+ countries, with a special focus on the US as a key growth market. Expand your horizons with an international team and clientele.

• ✨ Collaborative Culture: Work alongside a passionate team that leverages technology to dramatically enhance learning outcomes.

• ✨ Career Growth: Thrive in a dynamic environment that supports your professional development, offering resources and opportunities for continuous learning and advancement.

Your Responsibilities:

• 📊 Drive retention and expansion, and manage renewals across a portfolio of schools.

• 🧑‍🏫 Drive initiatives to increase usage, engagement and customer understanding of our platform.

• 🌐 Constantly improve the way we work internally to improve efficiency.

What We’re Looking For:

• 💻 Experience in account management or customer success, within EdTech or SaaS - this is essential.

• 🚀 Experience with upselling, renewals, and driving initiatives to increase usage and engagement.

• 🌐 A very high level of energy and passion, with a customer-centric mindset.

What to Expect in the Interview Process:

• 📞 Discovery Call: An initial chat with our recruiter to see if the role is a fit for you.
  🤝 Hiring Manager Meeting: Connect with your future team lead to dive into the details of the role and share your expertise.

• 💡 Case Study: Collaborate with our team on a case study to showcase how you solve real-world challenges.

• 🌟 Values Interview: Engage in a conversation about your experiences and how they align with our company’s core values.

• 🚀 Leadership Discussion: Wrap up with a chat with a member of our leadership team, where you can discuss our vision and how you’ll contribute to it.

Our Values:

• 🚀 We Maximise Progress: We're action-oriented, always refining strategies to propel us towards our vision.

• 👊 We Take Ownership: We proactively address challenges and seize opportunities.

• 🤝 We Drive Customer Value: Our customers' success drives everything we do.

• 🗣️ We Are Transparent: We communicate openly, sharing information across the team to ensure clarity and trust.

• 💙 We Take Care of Ourselves and Each Other: We balance hard work with self-care, ensuring long-term well-being for ourselves and our colleagues.

At Kognity, we are committed to diversity and inclusion. Every qualified candidate will be considered regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status, or religion.

Benefits 

• We empower work-life harmony; it’s up to you to  tailor “how” and “when” you work, in a way that fits your personal life

• A flexible workplace -  you’re free to work from anywhere across the US.

• Open Choice PPO Plan through United Health Care

• 401K Plan with ADP 

• A home office allowance to create a comfortable remote work environment 

• 30 days of paid vacation per calendar year

• 10 days of paid sick leave per calendar year

• MacBook, as work equipment 

• Stock option program

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