Industrial Technician - Norcross, GA

As an Industrial Technician at Konecranes, your main duties will include inspecting, maintaining, and repairing electric overhead traveling cranes and hoists. You will troubleshoot both electrical and mechanical issues on-site, provide after-hours support, and ensure all safety features are functional post-repair. Communicating with clients and documenting your findings will be crucial, as you'll be recommending improvements for their material handling processes.

To qualify for the Industrial Technician role at Konecranes, candidates must have at least a High School Diploma. While an Associate degree in Industrial Electrical and/or Mechanical Technology is preferred, equivalent vocational/technical training and experience may also be considered. Additionally, prior experience in electrical troubleshooting and mechanical repair is essential, and experience with cranes is a plus but not mandatory.

Successful Industrial Technicians at Konecranes possess strong electrical and mechanical skills, attention to detail, and problem-solving abilities. Communication skills are vital for interacting with customers and understanding their needs. Moreover, a commitment to safety and the ability to work independently or as part of a team are essential for thriving in this role.

Yes, after-hours support is part of the Industrial Technician's responsibilities at Konecranes. This on-call service is critical to ensuring our customers receive timely assistance and that their cranes and hoists operate smoothly at all times. Being flexible and available for this rotation is essential in delivering the high level of service our clients expect.

Industrial Technicians at Konecranes primarily work indoors, but they may also work outside at customer locations. The role requires physical activities such as climbing, lifting, and occasionally working at heights. The position involves exposure to varying temperatures and noise levels, making it important for Technicians to adhere to established safety rules and practices for their well-being.

When answering this question, provide specific examples of previous experiences where you successfully diagnosed and repaired electrical issues in crane systems. Highlight the tools used and methods employed to troubleshoot, showcasing your hands-on technical expertise.

To effectively answer, emphasize your commitment to safety protocols. Mention specific safety practices you follow, such as using proper harnesses, regularly inspecting equipment before use, and participating in safety meetings. Sharing personal anecdotes will strengthen your response.

In your response, point out the importance of effective communication and empathy. Discuss how you would listen to the customer's concerns, provide clear explanations about the service provided, and reassure them by outlining the steps you would take to remedy the issue.

Illustrate your approach to documentation by detailing your process for recording findings and repairs. Highlight systems or tools you use, the importance of accuracy, and how you ensure that customers are informed about the status of their equipment.

Use the STAR method (Situation, Task, Action, Result) to describe a specific scenario. Focus on the urgency of resolving the issue, the diagnostic tools you leveraged, and the successful outcome that followed your actions.

Explain your dedication to continuous learning by mentioning various resources, such as attending workshops, subscribing to industry journals, or participating in relevant training programs. Emphasize that staying informed is crucial to maintaining compliance and ensuring safety.

Outline specific mechanical repair experiences that illustrate your hands-on skills. Mention any particular types of equipment or machinery you've worked on, and share successful outcomes from those repairs.

Discuss your organizational skills and the methods you use to prioritize tasks, such as assessing urgency based on customer needs and the potential safety impact. Describe how efficient prioritization leads to better customer service.

Share your perspective on the attributes contributing to success in this role. Highlight qualities like strong technical skills, communication abilities, commitment to safety, and a customer-centric approach. Provide examples of how these traits have benefited you in past experiences.

Reflect on the satisfaction that comes from solving problems, helping customers, and ensuring that machines operate safely and efficiently. Convey a genuine passion for the work you do and the positive impact it has on the industry.