Inside Sales Representative, Port Solutions - Kearny, NJ

As an Inside Sales Representative at Konecranes, your responsibilities will range from creating and following up on sales quotes to actively engaging with potential customers. You’ll work closely with other teams to ensure customer support and report to the Team Lead, ensuring that all inquiries are attended to and managed efficiently. Additionally, you will handle customer information in the CRM and reach out to clients whose business has declined or not yet started.

To qualify for the Inside Sales Representative role at Konecranes, you need to possess a four-year college degree or equivalent experience. Ideally, candidates will have at least five years of technical inside sales experience. Proficiency in CRM applications, Microsoft Office Suite, and a strong capability to multitask and communicate effectively are essential.

Starting as an Inside Sales Representative at Konecranes offers significant career growth potential. With ongoing training and development opportunities, you can advance within the sales team or move into other roles within the company. Konecranes promotes from within, making it an excellent place for long-term career development.

Konecranes prioritizes diversity, inclusivity, and a positive workplace culture. The company's commitment to customer experience is reflected in their focus on employee well-being and growth. With benefits like comprehensive medical coverage, a strong 401k plan, and ample vacation time, Konecranes is dedicated to supporting its staff in achieving both their professional and personal goals.

At Konecranes, new Inside Sales Representatives receive extensive training that covers sales processes, customer relationship management systems, and product knowledge. This structured onboarding ensures that you are well-prepared to engage customers effectively and meet your sales targets from day one.

To follow up on unclosed quotes, I rely on personalized communication. I first review previous interactions and notes in the CRM to understand the client’s needs and apprehensions. Then, I reach out with a phone call to discuss the quote, address any concerns, and maybe offer alternative solutions that could facilitate the sale.

I prioritize effective time management and utilize CRM tools to keep all customer inquiries organized. I categorize by urgency and type, ensuring I can respond swiftly and appropriately to each inquiry. Additionally, I maintain a consistent follow-up schedule to keep customers informed and engaged.

Yes, I have utilized various CRM systems throughout my career to track customer interactions, manage sales processes, and analyze sales data. My experience includes updating customer profiles, logging communication, and utilizing reports to drive sales strategies effectively.

I am highly driven by achieving goals and contributing to team success. The satisfaction of closing a deal and helping a customer find the right solution motivates me. Additionally, I enjoy setting personal milestones that challenge me to enhance my skills and performance consistently.

When addressing a difficult customer complaint, I remain calm and employ active listening to fully understand the issue. I then reassure the customer that I am there to help resolve the matter, offer solutions, and follow up afterward to ensure satisfaction. This approach helps to rebuild trust and demonstrates my commitment to customer service.

Konecranes is a global leader in material handling solutions, offering a wide array of services that enhance efficiency and safety across various industries. Their commitment to innovation and sustainability positions them uniquely in this competitive market, and I admire their values surrounding customer experience and diverse workplace culture.

I use digital tools and techniques like task lists, calendar reminders, and CRM tagging to stay organized. I set daily and weekly priorities that help me focus on the most critical tasks. This allows me to navigate a fast-paced environment without compromising the quality of my work.

Certainly! In a previous role, I encountered a client who initially declined our offer due to budget constraints. I scheduled a follow-up meeting, during which I provided alternative solutions that fit their budget while still addressing their needs. This open dialogue led to a successful sale, demonstrating the value of persistence and understanding.

A successful Inside Sales Representative should possess excellent communication skills, a positive attitude, strong organizational abilities, and resilience. Empathy plays a crucial role in understanding customer needs, and the ability to adapt to different situations and feedback can significantly influence sales success.

To build rapport, I focus on personalized interactions by remembering details about prior conversations and asking open-ended questions. Additionally, I engage with customers on a genuine level, showing my interest not just in making a sale but in providing them with solutions that truly benefit their business.