Sales Associate - Garden State Plaza

As a Sales Associate at UNTUCKit in Garden State Plaza, your primary responsibilities will involve delivering exceptional customer service, assessing customer needs, and providing information on products. You will create a welcoming shopping environment, maintain the tidiness of the sales floor, and handle multiple customers efficiently. Your role will also include using customer feedback to contribute to brand decisions and achieving both personal and team sales goals.

To qualify for the Sales Associate position at UNTUCKit, you should have previous experience in customer service or retail. A solid understanding of sales principles, excellent communication skills, and proficiency with Apple technology and Omnichannel POS systems are important. While a high school diploma is a must, a BA or BS degree could be advantageous. Flexibility and dependability are key traits we look for in team members.

The work environment for a Sales Associate at UNTUCKit is casual yet dynamic. We believe in creating a fun and relaxed atmosphere where customers feel comfortable shopping. You will also be part of a team that values kindness, collaboration, and communication, making it an enjoyable place to work. Training and development opportunities support your growth and success within our culture of learning.

As a Sales Associate at UNTUCKit in Garden State Plaza, you can expect to work flexible hours that accommodate the needs of the store. This includes day, evening, weekend, and holiday shifts, with an average of 5 or more hours as needed per shift. Dependable attendance and punctuality are required to maintain a smooth operation.

UNTUCKit offers a range of benefits to Sales Associates, including paid time off, public holidays, and a retirement plan (401k). Additionally, we provide wellness resources, a friendly working environment, and opportunities for training and development. Our aim is to support the personal and professional growth of our team members.

To prioritize customer service in my role as a Sales Associate, I focus on actively listening to customers, understanding their needs, and providing tailored recommendations. Building rapport with customers helps create a welcoming atmosphere, as does ensuring that the sales floor is tidy and accessible.

When dealing with a difficult customer, I remain calm and patient, allowing them to express their concerns. I empathize with their feelings and seek to find a solution that satisfies them. My goal is to turn their experience into a positive one while maintaining the company's reputation.

My motivation to achieve sales goals stems from a desire to contribute to the success of my team and the company. I find satisfaction in setting personal targets, tracking my progress, and celebrating achievements, both big and small, with my colleagues.

Key skills for a successful Sales Associate include strong communication and interpersonal skills, a customer-focused mindset, the ability to multitask, and a good understanding of sales principles. Being adaptable and having a positive attitude contribute significantly to a rewarding retail experience.

To effectively manage multiple customers at once, I would prioritize by assessing who needs immediate assistance and engaging with them first while ensuring that other customers feel acknowledged. Communicating my efforts to attend to everyone provides a respectful and efficient experience.

I am excited about the opportunity to work for UNTUCKit because of its commitment to customer satisfaction, and the vibrant company culture that values collaboration and kindness. I believe in the brand’s mission and would love to contribute to creating a welcoming and fun shopping environment.

I stay informed about retail trends and customer preferences by reading industry publications, following influencers on social media, and engaging with customers to learn about their interests. Keeping an ear to the ground helps me provide valuable insights and recommendations.

To maintain the sales floor's appearance, I would regularly check for cleanliness, organize merchandise, and ensure displays are visually appealing. It’s vital to create an inviting environment where customers feel encouraged to explore and discover.

I contribute to a positive team dynamic by promoting open communication, offering support to teammates, and celebrating our group accomplishments. I firmly believe that strong relationships among team members lead to a better customer service experience.

If I encounter a question I don't know how to answer, I would acknowledge the customer's inquiry and let them know I will find the information for them. I would then seek assistance from a colleague or refer to our product resources to provide an accurate and helpful response.