Dispatcher (1387)

As a Dispatcher at Kooner Truck Repair, your key responsibilities will include managing scheduling for assigned routes, dispatching fleet vehicles for daily service calls, and communicating effectively with drivers about their locations and estimated arrival times. Additionally, you will ensure safety protocols are observed, monitor driver behavior, prepare daily activity reports, and maintain accurate records in our dispatching software. Your role will be central to maintaining seamless operations and ensuring customer satisfaction.

To apply for the Dispatcher position at Kooner Truck Repair, you should have a high school diploma or equivalent, along with proven experience in a dispatcher or similar role. Experience in the trucking or fleet maintenance industry is highly desired, and call center experience may also be beneficial. Strong communication, organizational skills, and proficiency with Microsoft Office and Google Suite are essential to succeed in this role.

The Dispatcher role at Kooner Truck Repair requires you to work Tuesday through Saturday from 4 pm to 12:30 am. This schedule allows you to engage with our fleet operations during critical hours while providing vital support to our drivers and customers, ensuring that we maintain our reputation for reliability and efficiency.

As a Dispatcher at Kooner Truck Repair, you can expect competitive weekly pay ranging from $23 to $25 per hour, along with comprehensive benefits including medical, dental, and vision coverage, a 401K match, and life insurance. Additionally, our company is committed to creating a positive workplace environment and offers opportunities for professional growth and training to help you succeed.

At Kooner Truck Repair, we believe in investing in our employees’ futures. Strong performers in the Dispatcher role often have the opportunity to move into Lead or Manager positions or explore other career paths within our organization. We offer continued training and professional development to help you accelerate your career and reach your goals.

When discussing this question, I focus on remaining calm and organized. I prioritize tasks based on urgency and communicate effectively with the team to manage expectations. I also ensure I take short breaks when needed to maintain my composure during peak times.

While answering this question, it's important to share a specific example where you successfully managed an emergency call. Explain how you assessed the situation, coordinated with drivers, and ensured that the necessary actions were taken swiftly and effectively to resolve the issue.

I emphasize the importance of attention to detail when keeping records. I utilize checklists, and scheduling software, and regularly cross-verify information. Maintaining organized documentation helps avoid errors and streamlines communication.

I have proficiency in Microsoft Office, particularly Excel for tracking metrics and reports, and I'm also comfortable using dispatching software. I'm eager to learn new systems quickly and adapt to any tools Kooner Truck Repair utilizes for effective fleet management.

I tackle customer complaints by first listening actively to their concerns. I remain calm, empathetic, and professional, working to address their issues promptly and effectively while keeping them informed throughout the resolution process.

I utilize clear communication, whether via phone, text, or dispatch software, to keep drivers updated on their routes and any changes. I ensure that I foster an open line for questions or concerns, promoting a collaborative environment.

I evaluate the urgency of each request based on factors such as time sensitivity, customer requirements, and resource availability. I also leverage our scheduling system to efficiently allocate tasks to ensure timely service.

Key qualities include excellent communication skills, composure under pressure, strong organizational abilities, and the capacity to multitask. These traits help ensure effective coordination of operations and enhance customer satisfaction.

I would start by providing a comprehensive overview of our processes and systems, followed by hands-on training with real scenarios. I believe in open communication, encouraging questions, and offering ongoing support as they acclimate to the role.

I would share specific examples of my past roles where I coordinated with technicians or had direct interaction with the fleet maintenance process. Highlight any experience with scheduling maintenance services or resolving issues that arise during dispatching.