Care Navigator (Bilingual)

As a Care Navigator (Bilingual) at Kouper Health, your primary responsibilities include managing patient discharge lists, conducting direct outreach to support transitions of care, and coordinating care across various providers and community resources. Additionally, you will work with cross-functional teams to ensure quality compliance in care-time metrics, always aiming for a seamless patient experience.

To qualify for the Care Navigator (Bilingual) role at Kouper Health, you should have an active LPN license in one of the nurse compact states, along with 2-3 years of clinical patient-facing experience. Being bilingual in Spanish and English is essential, and experience with technology, including the Microsoft Office Suite, is also important.

Absolutely! At Kouper Health, we offer flexible options for our Care Navigator (Bilingual) role, including both full-time and part-time positions. Part-time work can range from 2 to 4 hours per day, providing you with the opportunity to maintain a work-life balance while still making a meaningful impact.

Key skills required for the Care Navigator (Bilingual) position at Kouper Health include excellent written and verbal communication skills, attention to detail, a positive and compassionate personality, and the ability to manage stressful interactions with a strong concierge approach. Experience with software systems like Meditech, Cerner, and Epic is also a plus.

Kouper Health values its employees and offers a competitive salary along with comprehensive health, dental, life, and vision benefits. We believe in providing support for your personal well-being as you help improve patient experiences.

In handling stressful situations, I focus on staying calm and assessing the needs of the patient. By actively listening to their concerns, I demonstrate empathy and guide the interaction towards finding a solution, ensuring a positive and reassuring experience for the patient.

Certainly! In my previous roles, I have coordinated care by managing appointments across multiple providers and ensuring that patients had access to necessary resources. My teamwork skills have allowed me to effectively collaborate with healthcare professionals to streamline the care process.

To ensure quality compliance, I keep up to date with regulatory standards and implement regular check-ins with team members to address any compliance-related issues. This proactive approach fosters accountability and promotes adherence to established quality metrics.

I prioritize tasks based on urgency and patient needs. I use digital tracking to maintain clear communication with patients while making sure I allocate adequate time for each interaction, which helps ensure that every patient receives comprehensive care.

Being bilingual allows me to effectively communicate with a broader range of patients, fostering a comfortable and understanding environment. It helps to build trust, ensuring that patients feel supported and understood throughout their healthcare journey.

I would start by actively listening to the patient's concerns and validating their feelings. Then, I would provide clear, compassionate information about their transition and involve them in the decision-making process, empowering them to take charge of their health.

I have worked with various healthcare technologies such as Meditech, Cerner, and Epic. My training included navigating electronic health records, which I found essential for seamless care coordination and patient management.

One challenging situation involved a patient who was anxious about their discharge. I took the time to listen to their worries, addressed each concern patiently, and provided detailed information about their follow-up care, which helped alleviate their anxiety.

My main motivation comes from knowing that I can make a real difference in patients' lives during vulnerable times. Helping people navigate their healthcare transitions and ensuring they feel supported is incredibly rewarding for me.

I believe empathy is the most important quality for a Care Navigator. Being able to understand and relate to patients’ experiences fosters trust and allows for more effective communication and support.