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Software Engineer - Utilities


Help us use technology to make a big green dent in the universe!


Kraken powers some of the most innovative global developments in energy.


We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.


It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.


Kraken Utilities


Our tech platform ‘Kraken’ is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications. 


We’re now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called - Kraken Utilities. Over the last 2 years we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection).


The Kraken Utilities team is in a very exciting growth phase, and has already signed 4 clients; Severn Trent, Leep, Portsmouth Water, and Cuckoo. We are currently 90+ people (engineers, product, implementation, strategy) along with 1500+ people in the overall Kraken world.


What you'll do:
  • We have lots of difficult design challenges to solve. The UK utilities market is complicated, outdated and process-heavy - there's an awful lot of domain modelling that we need to get right. Strong attention to detail is essential.
  • Help build and scale the Kraken utilities team by embedding an engineering, problem solving, and customer-first culture. 
  • Architect & develop new components of the Kraken platform to serve other utilities. 
  • We have challenging technical problems to solve; like processing tens of millions of meter readings a day. We need the right technology in place to handle this smoothly as well as feeding data into a machine learning pipeline that models and predicts consumption. Or thinking about how we adapt Kraken to improve other utilities like water and broadband.
  • There's a great opportunity for disruption in the UK water and broadband markets. The landscape is changing as we move to more dis-aggregated forms of generation, with less predictability, more dynamism and smarter technology.
  • You'll be working for a company that’s fighting climate change. Our generation arm is the largest investor in solar generation in the UK, and is funding wind and anaerobic digestion. As a supplier, we're helping people to use greener technology and renewable energy, all helping move the UK towards a lower carbon future.


What you'll need:
  • We're looking for someone with a general interest in technology and problem-solving; someone diligent and thoughtful. It would be helpful to have experience/expertise in the following (in rough priority order):
  • Python
  • Django (or equiv. web framework)
  • Domain modelling
  • HTTP and REST APIs
  • Writing robust and fault-tolerant software
  • Celery and async processing
  • Postgres
Plus experience in the following would be a bonus:
  • AWS
  • Terraform, Packer, Consul
  • React and Redux


This team will require candidates to work on a hybrid remote basis, coming into our office in Oxford Circus 2 days a week. You do also need to have right to work in the UK.


We're very excited to be growing our team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.


Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!


Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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What You Should Know About Software Engineer - Utilities, Kraken

At Kraken, we’re on a mission to revolutionize the energy sector, and we're excited to invite a talented Software Engineer - Utilities to join our rapidly growing team in London. If you love technology and are passionate about making a big green dent in the universe, this is the perfect opportunity for you! As a Software Engineer at Kraken, you will tackle complex challenges in a market that desperately needs innovation. Your expertise will help us design and develop new components of our cutting-edge Kraken platform, which already supports millions of customer accounts globally. Here, you’ll engage in everything from domain modelling to creating robust and scalable software that processes millions of meter readings daily. Your role is crucial in ensuring that our platform meets the high demands of the utilities sector while advocating for sustainability. With lots of exciting opportunities for disruption in the UK water and broadband markets, you'll be a part of a passionate team eager to make a difference. Plus, you’ll enjoy a hybrid working model, allowing for flexibility while collaborating with your colleagues in our London office. So, if you’re ready to join a company committed to fighting climate change and driving the renewable energy movement, Kraken is the place for you! Unleash your potential with us and contribute to creating a smarter, more sustainable future.

Frequently Asked Questions (FAQs) for Software Engineer - Utilities Role at Kraken
What are the key responsibilities of a Software Engineer - Utilities at Kraken?

As a Software Engineer - Utilities at Kraken, you'll tackle various responsibilities such as solving complex design challenges, working on domain modelling, and architecting new components for our Kraken platform. You'll develop software that handles vast amounts of meter readings and feeds crucial data into machine learning pipelines, all while fostering a problem-solving culture within your team.

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What qualifications do you need to become a Software Engineer - Utilities at Kraken?

To qualify for the Software Engineer - Utilities position at Kraken, you should have a strong background in technology and problem-solving. Experience with Python, Django, domain modelling, and REST APIs is essential. Additional skills in async processing, Postgres, and AWS can also enhance your suitability for the role. Enthusiasm for learning and teamwork is crucial!

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What is the work culture like for a Software Engineer - Utilities at Kraken?

At Kraken, the culture is centered around innovation, sustainability, and collaboration. As a Software Engineer - Utilities, you will be part of a supportive environment where your ideas are valued. Diversity, honesty, and empathy are paramount, and the team encourages each member to contribute their unique skills to create a better, greener future.

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What technologies will you work with as a Software Engineer - Utilities at Kraken?

As a Software Engineer - Utilities at Kraken, you'll primarily work with technologies like Python and Django, mastering domain modelling and HTTP/REST APIs. Familiarity with writing fault-tolerant software, async processing (Celery), and Postgres is beneficial. We'll also welcome experience in AWS, Terraform, and React to broaden your tech toolkit!

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How does Kraken approach sustainability and climate change?

Kraken is deeply committed to fighting climate change. By investing in renewable energy projects like solar and wind generation, we're not only transforming the utility sector but also driving a lower carbon future. As a Software Engineer - Utilities, you'll be part of this critical mission, helping to shape innovative solutions for a sustainable energy system.

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Common Interview Questions for Software Engineer - Utilities
Can you explain your experience with Python in relation to utility software development?

Certainly! In your answer, highlight specific projects or systems you've developed using Python. Show how you utilized libraries or frameworks like Django, and explain how your Python skills have contributed to solving utility-related challenges. Be sure to mention how you approached problem-solving and ensured the robustness of your applications.

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Describe a challenging design problem you faced and how you solved it.

Use the STAR method (Situation, Task, Action, Result) to articulate your approach. Detail the complexity of the problem, your analysis process, the technologies involved, and the steps you took to deliver a solution. Highlight the results of your efforts and how it benefited the project or organization.

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What strategies do you use for writing fault-tolerant software?

Discuss principles like error handling, data validation, and the importance of testing (unit tests, integration tests). Explain how you’ve implemented these strategies in your previous projects to minimize downtime and maintain system reliability, especially in high-stakes environments like utilities.

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How do you ensure effective communication with your team while developing utility software?

Emphasize the importance of clear communication, using tools like Git for version control and collaboration platforms for team discussions. Also, share experiences where you've facilitated knowledge sharing in your team, ensuring alignment and boosting productivity despite complex project requirements.

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Can you detail your understanding of domain modelling in the context of utilities?

Your answer should define domain modelling and explain its relevance within utility systems. Illustrate your understanding with specific examples of how effective domain models can optimize functionalities like customer billing or meter data management in the utilities sector.

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What experience do you have with processing large sets of data?

Provide examples of any systems you've built or worked on that handled large datasets, such as meter readings or user data. Discuss the technologies, frameworks, or algorithms utilized to manage this efficiently, and how you ensured data integrity and performance.

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How do you approach learning and adapting to new technologies?

Showcase your enthusiasm for continuous learning and adaptability. Mention specific instances where you've rapidly learned new technologies and applied them in your work, especially those relevant to the utilities sector, like AWS or machine learning concepts.

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Describe your experience with APIs and how you've used them in utility applications.

Discuss the significance of APIs in utility software development and share your hands-on experience building or integrating with RESTful APIs. Explain how APIs enable communication between systems and contribute to operational efficiency in utilities.

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How would you approach a project aimed at improving customer experience in utility services?

Discuss your understanding of user experience design principles. Explain how you would gather and analyze customer feedback and research details, identifying pain points and opportunities for tech enhancements. Detail a potential strategy using Kraken’s technology to deliver on those goals.

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Why are you interested in the Software Engineer - Utilities position at Kraken?

Your response should reflect your passion for technology and sustainability. Explain how this role aligns with your career goals, your interest in addressing climate change through innovative solutions, and how Kraken's mission resonates with your personal values.

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Full-time, hybrid
DATE POSTED
December 12, 2024

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