Deli Assistant

Job Description:Enhance the customer experience by providing personalized and empathetic service. Empower customers to take charge of their experience by listening to their feedback and helping to resolve any issues.Responsibilities:• As a grocery clerk in the bakery/deli section, you are tasked with fulfilling customized orders through the utilization of specialized baking tools and machinery.• Introducing customers to new products by offering product samples is an excellent way for the bakery/deli clerk to provide value to customers and enhance their experience while shopping.• With awareness of the bakery and deli specials, the Grocery Clerk can keep shoppers in the know with valuable information.• In order to prevent unnecessary shrink, businesses must ensure that they deliver fresh products to customers that are as close as possible to the requested portion sizes.• Offer specific deli and bakery items to customers, ensuring that they receive products that meet their requirements.• While using the bakery's equipment, like freezers, refrigerators, slicers, and ovens, follow the regulations provided by the company.• It is crucial to follow the temperature logs and cooking instructions to prepare food correctly.• Follow the recipe and make use of diverse kitchen tools and equipment to accurately measure, prepare and blend ingredients.• Preparing, packaging, labeling and inventorying ingredients are key steps that must be followed for successful merchandise production.• Scrutinize the quality of the product to ensure freshness. Verify the sell-by date and take appropriate steps if necessary.• Change the settings on digital kitchen tools such as the computerized scale to ensure accurate measurements.• Label, organize and supervise the department's stock and inventory.• It's recommended to report any discrepancies in product orders and shipments to the department manager.• Master the store's floor plan to aid customers in efficiently locating their desired items.• Stay ahead of the competition by keeping informed on the most current and innovative ad campaigns, including promotions and seasonal deals.• Develop expertise on the products retailed in the department and have the aptitude to answer any questions and suggest options to customers.• Keep an eye on the inventory and report any discrepancies in real-time to ensure that the stocking levels remain undisturbed.• To maintain optimal conditions for stored products, ensure cases and coolers are kept at the correct temperature levels, and update temperature logs regularly as part of your daily tasks.• Avoid micromanaging and instead empower your colleagues to work independently, showing trust in their abilities.• Promote a welcoming and supportive environment that facilitates a positive customer experience. Respond to any inquiries regarding the products sold in your department and elsewhere in the store.• Following food safety protocols and guidelines is necessary to guarantee customer confidence in the safety of food products.• Adhering to safety standards, discovering unsafe circumstances, and notifying management can help uphold safety programs.• Adopt a positive attitude by surrounding yourself with positive influences and avoiding negative influences.• To keep your equipment running smoothly, make sure to schedule regular maintenance checks and inform the appropriate department or store manager if any repairs are necessary.• Keep superiors informed about all accidents related to customers or employees.• It's essential to be proactive in identifying and reporting any safety risks, illegal activities, or criminal behavior, such as theft, robbery, or fraud, to maintain a safe and secure environment.• The person in this position must exhibit the ability to undertake the required obligations, with or without modifications to their responsibilities.Qualifications:• Customer Service skills• Having the capability to handle stressors effectively is an asset in both one's personal and professional life• Effective communication skills• A lack of basic math skills can limit one's ability to participate fully in society and can make even simple tasks more difficult• At the commencement of employment, it is essential to possess a valid food handlers permit• Businesses that prioritize exceptional customer service can set themselves apart from the competition and build customer loyalty.• Provide a clean and safe ambiance that inspires customers to return frequently.• Paramount to our work is the collaboration between myself and the department manager to ensure the sales and profit targets designated are reached and quality assurance standards are upheld.• Focusing on providing unparalleled customer experiences and encouraging staff to do the same is the cornerstone of the Customer 1st strategy.• Uphold the company's stance on safety by taking the necessary precautions to mitigate any potential risks or hazards. Make safety a top priority in everything you do and encourage others to behave likewise.• To ensure exceptional customer service, invest in training your staff to be knowledgeable and customer-focused. This includes providing regular training on communication skills and how to handle difficult situations.Employers view previous work experience as an added advantage for candidates, as it shows they have demonstrated skills, experience, and knowledge that can be beneficial for the role they are being considered for:• Customer Service skills• Familiarity with the bakery or deli industry can be advantageous• Retail experienceAbout Us:From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.People are at the core of everything we do, and that's why we focus on providing the tools you need to achieve your dreams. By nurturing your growth with value and care, we can help you make a positive impact on the world. For those who are passionate, driven, and curious, the sky is the limit.The Kroger family is looking for motivated individuals to join our team. Apply now and explore new career paths and part-time opportunities!