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Barista Supervisor

Job Description:Collaborate with the supervisor to ensure smooth daily operations, increase financial profitability, and direct employee progress. Showcase the Company's primary values of safety, honesty, integrity, diversity, inclusion, and respect.Responsibilities:• Empower your team to take ownership of customer issues and find creative solutions to exceed expectations• Facilitate managers in attracting and selecting new candidates• Instruct and guide employees to demonstrate proficiency in all customer service and operation procedures• Verify that corporate regulations, store operable criteria, and procedures are reliably communicated and adhered to in a uniform manner• Stay current with the latest Starbucks standards and provide training to the team as necessary• Abiding by health, safety, and sanitation guidelines is crucial for the safety of consumers using the products• It is important to follow the Duty Rosters to manage time and ensure all cleaning and operational tasks are completed daily• Stay up-to-date with product trends and sales patterns to optimize stock levels and minimize waste• Assist with the planning and coordination of kiosk staff schedules to meet the needs of the store and business• Verify that all cash responsibilities and register operations are executed accurately and in a consistent manner• Ascertain that the specified materials, supplies, and merchandise are acquired and stocked appropriately to meet customer needs• Careful attention should also be paid to the presentation of the product information, with any technical terms or operational information being broken down in an easy-to-understand manner• Submits reports with complete accuracy and within the designated timeframe• Implementing Advanced Store Training: A Key to Improving Your Store's Profitability• It is the mutual responsibility of store management and associates to manage common areas such as break rooms and training areas, in order to ensure that these spaces are welcoming and reflect the principles of Our People Are Great• Direct and counsel direct reports in the execution of their work responsibilities; conduct appraisals of their job performance and give them productive feedback• It is mandatory that the job holder can execute the necessary duties regardless of whether accommodations are needed or notQualifications:MINIMUM• The basic requirements for this role include a high school diploma or GED, plus one to two years of experience in customer service and six months of experience in a management position. Candidates who possess a combination of education and experience that is deemed acceptable may also be considered.• To participate in certain activities, individuals must be at least 18 years old, or 19 in the state of Idaho• Being able to pass a drug test is a prerequisite for individuals who wish to foster a professional career and work in fields that value fitness for duty, such as the military or law enforcement• Proficiency to keep up with the brisk nature of a work environment• The capacity to work on weekends in a recurring manner including the ability to work any available shift• Accuracy/attention to detail• The ability to prioritize tasks based on their level of importance is a valuable time-management skill• Barista certification• To operate within the parameters of federal and state laws, it is essential for businesses to acquire all necessary licenses and certificatesDESIRED• It is critical for employees to be familiar with company policies and procedures, particularly when dealing with customers or clients• Related experienceAbout Us:With over 28 unique brand names, we remain committed to catering to a broad spectrum of consumer preferences, using each brand to provide unique experiences and exceptional quality. Through this intense focus on the customer, we continue to drive innovation and growth, remaining the national leader in grocery retail.We have our staff at the center of our approach and therefore we offer them all the resources they require to thrive and succeed both in their personal and professional life.Whether you're seeking a shift in your work schedule or a brand new career path, we have fresh opportunities available at Kroger. Apply now and join our family!
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What You Should Know About Barista Supervisor, Kroger

Are you ready to take your passion for coffee to the next level? Kroger is on the lookout for a dynamic Barista Supervisor in Simpsonville, KY, to lead our enthusiastic team! In this role, you will collaborate with store supervisors to ensure smooth operations while boosting profitability and promoting our core values of safety, honesty, integrity, diversity, inclusion, and respect. You will empower your team to handle customer issues creatively, attract and onboard new talents, and guide employees in providing outstanding service. Your keen eye will ensure that corporate regulations are followed, and you will stay updated on the latest coffee trends and operational standards. Your day-to-day tasks will include managing schedules, ensuring cash operations are accurately handled, and maintaining a vibrant, welcoming environment in the store. With your attention to detail and commitment to personal and team performance, you’ll foster an uplifting atmosphere where everyone thrives. If you have a high school diploma or GED, at least one year of customer service experience, and some management experience, we’d love to chat! Join Kroger and become part of a company that truly cares about its people and customers.

Frequently Asked Questions (FAQs) for Barista Supervisor Role at Kroger
What are the responsibilities of a Barista Supervisor at Kroger in Simpsonville, KY?

As a Barista Supervisor at Kroger in Simpsonville, KY, you'll oversee daily operations, support your team in providing excellent customer service, and ensure adherence to corporate policies. You'll be responsible for training employees, managing staff schedules, and ensuring accurate cash and register operations. Additionally, you'll have the opportunity to implement training programs, engage with your team, and create an inviting environment for both customers and staff.

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What qualifications do I need to become a Barista Supervisor at Kroger?

To be considered for the Barista Supervisor position at Kroger, candidates should have a high school diploma or GED, at least one to two years of customer service experience, and six months of management experience. A barista certification is also preferred, along with strong time management skills and attention to detail. Candidates must be at least 18 years old and pass a drug test as required.

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What skills are essential for a Barista Supervisor at Kroger?

Essential skills for a Barista Supervisor at Kroger include excellent customer service abilities, strong leadership and team management skills, and the ability to prioritize tasks effectively. Attention to detail, the capacity to thrive in a fast-paced environment, and understanding of coffee trends and industry standards are also critical for success in this role.

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What does the training process look like for a Barista Supervisor at Kroger?

The training process for a Barista Supervisor at Kroger typically includes on-the-job training to familiarize you with store operations, policies, and customer service procedures. You’ll receive guidance on your leadership responsibilities and learn to implement training for your team to maintain high standards in quality and service. Continuous support will be offered to help you stay updated with product trends and corporate guidelines.

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Why should I apply for the Barista Supervisor position at Kroger?

Applying for the Barista Supervisor position at Kroger is a great opportunity to further your career in a supportive and growth-oriented environment. With Kroger's commitment to employee well-being, diverse workplace culture, and focus on customer satisfaction, you’ll have the chance to hone your leadership skills while being part of a company that values its employees and customers.

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Common Interview Questions for Barista Supervisor
Can you explain your experience in customer service and how it prepares you for the Barista Supervisor role?

When answering this question, share specific examples of your customer service experience, emphasizing your ability to handle challenges, resolve issues, and create positive interactions. Highlight any leadership roles or responsibilities you've had that would be relevant to a supervisory position.

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What strategies would you use to boost employee morale as a Barista Supervisor at Kroger?

Consider discussing your approach to team motivation, such as recognizing employee achievements, fostering open communication, and encouraging a collaborative work environment. Share examples where you've successfully led a team and how those strategies contributed to a positive workplace.

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How do you prioritize tasks in a fast-paced environment like that of a coffee shop?

You might discuss techniques like creating a daily task list, focusing on high-impact tasks first, and remaining adaptable to shifting demands. Illustrate this with specific scenarios where you successfully managed time and prioritized effectively in a busy setting.

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Describe a time when you had to handle a difficult customer. How did you manage the situation?

This is an opportunity to showcase your problem-solving skills. Describe the situation clearly, the actions you took to resolve the issue, and the outcome. Make sure to emphasize your commitment to customer satisfaction and your ability to remain calm under pressure.

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What do you think are the most important factors for successful team management as a Barista Supervisor?

Discuss the importance of clear communication, creating a supportive atmosphere, and setting clear expectations. You could also mention the need for ongoing training and opportunities for professional development to keep the team engaged and performing well.

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How would you handle ensuring compliance with safety and health regulations?

Explain your familiarity with health and safety guidelines and your commitment to ensuring compliance in the workplace. Discuss how you would implement training for staff and track compliance to create a safe environment for everyone.

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What is your approach to training new baristas?

Describe a structured onboarding process where you emphasize hands-on learning, continuous support, and evaluation of skills. You might include how you would incorporate Kroger's values and standards into your training to ensure consistency.

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How do you stay current with coffee industry trends?

Discuss methods for staying informed, such as attending trade shows, following relevant blogs and social media, or participating in training programs. Share how you would bring new ideas and trends to your team and store.

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Why do you want to work for Kroger as a Barista Supervisor?

Provide a thoughtful answer that aligns with Kroger’s mission and values. Mention your enthusiasm for working in a company that prioritizes customer satisfaction, employee well-being, and continuous improvement in service and operations.

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How would you handle conflicts between team members?

Communicate your approach to conflict resolution, emphasizing the importance of mediation, open dialogue, and finding common ground. Give an example of how you've successfully resolved a conflict in the past, if applicable.

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Kroger is redefining the way we shop for groceries by offering anything, anytime, anywhere, in our stores, at our pickup lanes or via our automated delivery vehicles. We aren’t just a traditional grocery store anymore, we are leading the way with ...

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Full-time, on-site
DATE POSTED
December 5, 2024

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